Jammie Barnes
Pittsburgh,PA
Summary
Dynamic, goal-oriented professional with a strong background in sales and management within the med spa industry. Utilizes excellent organization, communication, and interpersonal skills to consistently meet or exceed individual and company goals. Demonstrates expertise in the aesthetics industry, with a proven track record as a sales leader, responsive manager, and exceptional team player. Focuses on increasing profitability and overall productivity to drive bottom-line success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote Aesthetic Sales Consultant
Ideal Image
01.2021 - Current
- Generating sales nationally and internationally
- Stayed knowledgeable on latest products and laser protocol procedures
- Innovations and technological advancements through continuous training
- Maintained a sense of urgency in answering customer questions and requests through email or voice message
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
- Maximized customer retention by resolving issues quickly
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
- Consulting potential patients and signing them on for treatment and procedures
- Meeting and exceeding sales goals
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
Patient Care Consultant
SonoBello
12.2017 - 10.2020
- Working side by side with board certified plastic surgeons
- Sales training with medical staff
- Training new staff members
- Developing strategic sales plans to ensure we hit our KPI's and monthly sales goals
- Providing exceptional patient experience
- Working with the administrative team to coordinate surgeries with our medical team and surgeons
- Marketing to generate leads
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Worked closely with patients to deliver excellent and direct individualized patient care
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Delivered support to medical staff in completion of patient paperwork
- Provided excellent customer service to patients and medical staff
- Followed document protocols to safeguard confidentiality of patient records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Worked with patients to schedule tests and procedures
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Coordinated transportation to get patients to and from medical appointments
- Helped address client complaints through timely corrective actions and appropriate referrals
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
General Manager and National Sales Trainer
Invisible Ink Tattoo Removers
06.2014 - 09.2016
- Responsible for all center operations, sales, and staff development
- Traveled to and opened center locations
- Training new General/Assistant Managers and staff (all daily tasks)
- Developed intake forms, client flow, and sales consultation tools, building sales training team strategies and protocols
- Effective planning in KPI's, budgeting, and sales strategies
- Maintaining profitable margins, labor budget, and all inventory
- Developing relationships with vendors
- Created, hired, and trained call center staff in outgoing calls, texts, and emails for all locations
- Introduced new methods, practices, and systems to reduce turnaround time
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Interacted well with customers to build connections and nurture relationships
- Managed budget implementations, employee evaluations, and contract details
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Developed and implemented strategies to increase sales and profitability
- Managed purchasing, sales, marketing and customer account operations efficiently
- Formulated policies and procedures to streamline operations
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained Scheduling and Payroll
- Created a superior customer service environment from the consultation throughout the treatment process maintaining client expectation and satisfaction
- Exceeded all personal and center sales goals
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Clinic Manager/Assistant Manager/ Lead Laser Tech
American Laser Skincare
08.2007 - 06.2014
- Responsible for all clinic operations, inventory, staff management, marketing and sales as well as personal sales and laser treatments
- Exceeded personal sales goals monthly for 24 months
- Conducted new client consultations utilizing one call close solution selling process
- Promoted exceptional customer service for strong retention, referral and current client upsales
- Hired and developed staff via team meetings, one on one evaluations and training
- Maintained staff schedule and labor ratios
- Trained new technicians on all service protocols and laser operations- enabling them to become laser certified
- Created outbound marketing strategies to generate leads and drive sales
- Organized, staffed trade shows and events
- Responsible for all laser machine maintenance and operations according to PA safety regulations
- Outstanding certified laser technician and trainer on diode, IPL, ematrix, Vela and Zerona lasers as well as microdermabrasion, chemical peels
- Hired, trained and supervised employees to maintain a team of high performers
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Developed marketing strategies to increase visibility and patient base
- Successfully negotiated client contract renewals to create increased revenue
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance
Education
Certificate - Cosmetology
South Hills Beauty School
Pittsburgh, PA03.2004
No Degree - Certification Notary Public/ RON
National Notary Association
Online01-2023
Cosmetic Laser Certified -
American Laser Center
Pittsburgh, PA04-2007
Skills
- Lead Generation
- Team Training
- Client Support
- Goal Setting
- Team Leadership
- Market Analysis
- Professional Networking
- Sales Strategy Development
- Market Trend Analysis
- Client Relationship Management
- Consultative Sales Strategies
- Strategic Development
- Effective Negotiation Skills
- Proficient in Suggestive Selling
- Payment Processing Expertise
Certification
Pennsylvania Notary Public, 01/2023, 01/2027
Timeline
Remote Aesthetic Sales Consultant
Ideal Image
01.2021 - Current
Patient Care Consultant
SonoBello
12.2017 - 10.2020
General Manager and National Sales Trainer
Invisible Ink Tattoo Removers
06.2014 - 09.2016
Clinic Manager/Assistant Manager/ Lead Laser Tech
American Laser Skincare
08.2007 - 06.2014
Certificate - Cosmetology
South Hills Beauty School
No Degree - Certification Notary Public/ RON
National Notary Association
Cosmetic Laser Certified -
American Laser Center
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