Jan Marino
Pittsburgh
Summary
Proven leader with the capability of building professional relationships to maintain a favorable customer and employee-focused environment. Excellent problem solving skills combined with resourceful time management, prioritizing and multi-tasking skills. The ability to learn new tasks quickly and effectively. Proficient in PeopleSoft, Intrepid, Textaid, Bookmaster, CMA POS, RAS, Microsoft Word & Excel.
Overview
16
16
years of professional experience
Work History
Family Service Counselor
Everstory Partners
Pittsburgh
09.2024 - Current
- Provided compassionate support to families during difficult times.
- Guided families in planning and arranging memorial services.
- Conducted detailed consultations to understand family needs and preferences.
- Attended interments to assist families and provide support.
- Collaborated with funeral directors to ensure service execution aligns with wishes.
Interim General Manager
Barnes & Noble at Bucknell University
Lewisburg
03.2016 - Current
- Directly responsible for driving all areas of the business and for leading teams to deliver results:
- Oversight of store departments with a sales budget of $4.5 million
- Working with the Regional Manager to find sales increase opportunities and improve day to day operations
- Continuing to build strong relationships with campus partners, vendors and home office partners
- Delegate tasks and follow up with department managers and staff
- Scheduling for staff
- Oversight of the store community outreach efforts
- Provide and train booksellers in excellent customer service
- Completing and delivering yearly staff reviews
- Analyzing daily/weekly/monthly P&L and Gross Margin reports
- Complete staff weekly payroll
- Interviewing and hiring for all departments
- Provide bookseller coaching/counseling and yearly reviews
- Buying for the General Merchandise department (Insignia clothing and gifts, school supplies, computer hardware, greeting cards & frames)
General Merchandise Manager
Barnes & Noble at Bucknell University
Lewisburg
06.2015 - 03.2016
- Directly responsible for operations of the general merchandise department including:
- Oversight of store department with a sales budget of $2.5 million
- Order, stock, price and maintain merchandise.
- Fostering a strong working relationship with campus partners, home office partners and vendors.
- Develop marketing strategies to increase general merchandise revenue.
- Run reports and perform various nighttime closing procedures
- Interviewing/Hiring for all departments
- Onboarding of new employees
- Campus Outreach
- Provide excellent customer service
- Acts as the manager on duty in the absence of the store manager
- Process all of the store’s accounts payable
- Reconcile daily cash flow and daily deposit
- Responsible for all off-site athletic sales.
- Maintain website
Café Manager
Barnes & Noble at Bucknell University
Lewisburg
03.2013 - 06.2015
- Directly responsible for operations of the café including:
- Oversight of store department with a sales budget of $350k
- Order, stock, price and maintain merchandise in café
- Develop marketing strategies to increase café revenue
- Run nightly sales reports and perform various nightly closing procedures
- Interviewing/Hiring for all departments
- Train new café employees
- Campus Outreach
- Provide excellent customer service
- Acts as the manager on duty in the absence of the store manager or assistant manager
- Process all of the store’s accounts payable
- Reconcile daily cash flow and daily deposit
Supervisor (Operations)
Barnes & Noble at Bucknell University
Lewisburg
09.2010 - 03.2013
- Directly responsible for operations of store including:
- Perform various opening duties; cash handling, daily sales
- Responsible for being the closing manager Monday through Friday.
- Process accounts payable
- Reconcile daily cash flow and daily deposit
- Supervise store employees in all departments
- Oversee merchandising sales and returns
- Run nightly sales reports and perform various nightly closing procedures
Education
Bayonne High School
Bayonne, NJSkills
- Leadership
- Customer Relationship Management
- Problem Solving
- Time Management
- Prioritization
- Plotbox
- HubSpot
- PeopleSoft
- Intrepid
- Textaid
- Bookmaster
- CMA POS
- RAS
- Microsoft Word
- Microsoft Excel
- Service planning
- Communication skills
- Calm under pressure
- Contracts
References
Available upon Request
Timeline
Family Service Counselor
Everstory Partners
09.2024 - Current
Interim General Manager
Barnes & Noble at Bucknell University
03.2016 - Current
General Merchandise Manager
Barnes & Noble at Bucknell University
06.2015 - 03.2016
Café Manager
Barnes & Noble at Bucknell University
03.2013 - 06.2015
Supervisor (Operations)
Barnes & Noble at Bucknell University
09.2010 - 03.2013
Bayonne High School