Janaeyah Cotton
Sharon Hill
Summary
Compassionate and detail-oriented professional with 5+ years of experience supporting individuals through clear communication, organization, and problem resolution. Experienced in handling sensitive information, maintaining accuracy, and assisting clients in fast-paced environments. Known for empathy, professionalism, and reliability. Seeking a remote Patient Support Specialist role with Sprinter Health to support patients with scheduling, questions, and care coordination while delivering a positive patient experience.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
Prospect Airport Services
Philadelphia
12.2024 - 01.2026
- Worked under strict schedules to prepare aircraft while maintaining safety, quality, and compliance standards
- Followed detailed procedures and checklists to ensure consistency and accuracy
- Collaborated with team members to coordinate tasks efficiently in high-pressure environments
- Trained new employees on procedures, expectations, and safety guidelines
- Maintained professionalism and attention to detail while completing repetitive, time-sensitive tasks
Retail Associate
Dollar General
Sharon Hill
01.2024 - 12.2024
- Provided respectful, empathetic support to customers by answering questions and resolving concerns
- Maintained accuracy while handling transactions and sensitive customer information
- Communicated clearly to explain policies, pricing, and procedures
- Supported daily operations while managing multiple tasks simultaneously
- Assisted in onboarding and training new associates
Warehouse Associate
Walmart
New Jersey
10.2021 - 12.2023
- Processed high volumes of orders with accuracy and efficiency
- Maintained detailed records and followed written procedures
- Assisted with resolving order issues and ensuring customer satisfaction
- Worked independently and as part of a team to meet daily performance goals
- Trained and supported new team members
Social Media Manager
EDSI Solutions
Chester
08.2020 - 09.2021
- Communicated with audiences and clients in a clear, professional manner
- Managed digital tools and documentation to support project goals
- Assisted team members with adopting new systems and workflows
- Addressed inquiries and issues promptly to maintain high satisfaction
Education
High School Diploma -
Academy Park High School
Sharon Hill, PASkills
- Patient Communication & Support
- Phone Assistance
- Email Assistance
- Chat Assistance
- Appointment Scheduling
- Data Entry
- Documentation Accuracy
- Confidential Information Handling
- Time Management
- Calm De-escalation
- Problem Resolution
- Microsoft Office
- Remote Communication Tools
Languages
English
Timeline
Cabin Crew Member
Prospect Airport Services
12.2024 - 01.2026
Retail Associate
Dollar General
01.2024 - 12.2024
Warehouse Associate
Walmart
10.2021 - 12.2023
Social Media Manager
EDSI Solutions
08.2020 - 09.2021
High School Diploma -
Academy Park High School