Janalyse Aviles
Allentown
Summary
Dynamic and dedicated professional with experience at Auto Zone, excelling in customer service and conflict resolution. Proficient in data entry and electronic health records, I effectively managed customer inquiries and complaints, ensuring satisfaction. My strong work ethic and teamwork skills drive success in fast-paced environments, making me a valuable asset to any organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Driver
Auto Zone
Allentown
03.2025 - Current
- Deliver Motor vehicle parts to local shops
- Pick Motor vehicle parts that need to be delivered
- Communicating with co-workers
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Performed data entry of customer contact information into computer database systems.
- Handled escalated customer complaints professionally and effectively.
Service
Taco Bell
Whitehall
10.2020 - 01.2022
- Communicate with customers, and work effectively with co-workers.
- Clean, stock, and sometimes inventory.
- Help train new employees.
- Provided customer service support for customers with questions or technical issues.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
Education
Medical Assistant Diploma -
Lincoln Technical Institute
Allentown, PA06.2025
Skills
- Vital signs monitoring
- Electronic medical records
- Appointment scheduling
- CPR and BLS certification
- Medical terminology proficiency
- Phlebotomy and injections
- Telephone triage techniques
- Medical terminology
- Medical coding and billing
- Pharmacology knowledge
- Data entry
- Customer service
- Scheduling appointments
- Electronic health records
- Conflict resolution
- Team collaboration
- Strong work ethic
- Safe driving practices
- Schedule management
- Heavy lifting
- Time management
Certification
- CPR, Allentown April 2025 - April 2027
- BLS, pediatrics, AED
Timeline
Commercial Driver
Auto Zone
03.2025 - Current
Service
Taco Bell
10.2020 - 01.2022
Medical Assistant Diploma -
Lincoln Technical Institute
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