Janay Fields
Glenside
Summary
Motivated Ambulatory Service Representative with strong background in coordinating outpatient care, triaging patient concerns, and managing health records. Possess high-level communication skills vital for liaising between patients, healthcare providers, and insurance companies. Demonstrated ability to streamline processes, enhance patient satisfaction, and contribute to team efficiency. Notable impact on improving operational workflows in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambulatory Service Representative
Temple Health Fox Chase Cancer Center
Philadelphia
09.2023 - Current
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Performed data entry of patient demographics into EMR system.
- Greeted patients and visitors in a friendly, professional manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Maintained patient confidentiality in accordance with HIPAA regulations.
SR MEDICAL SECRETARY PULMONARY DEPARTMENT
Temple Health Fox Chase Cancer Center
Philadelphia
02.2021 - 09.2023
- Created forms for new patient registration processes.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Organized filing systems for easy retrieval of patient information.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Managed physician correspondence and drafted medical reports.
- Ensured compliance with all applicable regulations related to HIPAA privacy laws.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Arranged travel accommodations for physicians attending conferences or seminars.
Education
Graduate Certificate - Licensed Practical Nursing Program
Prism Career Institute
Philadelphia, PA03-2018
High School Diploma -
Upper Dublin High School
Ft Washington, PA06-2001
Skills
- Electronic medical records
- Insurance verification
- Patient registration
- Data entry
- Appointment scheduling
- Customer service
- Effective communication
- Professional demeanor
- Front desk management
- Medical reception
- Patient scheduling
- Registration and scheduling
- Excellent communication
- Verbal and written communication
- Documentation skills
- Schedule coordination
Certification
- Licensed Practical Nursing license issued 3/2025
References
References available upon request.
Timeline
Ambulatory Service Representative
Temple Health Fox Chase Cancer Center
09.2023 - Current
SR MEDICAL SECRETARY PULMONARY DEPARTMENT
Temple Health Fox Chase Cancer Center
02.2021 - 09.2023
Graduate Certificate - Licensed Practical Nursing Program
Prism Career Institute
High School Diploma -
Upper Dublin High School
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