Summary
Overview
Work History
Education
Skills
Timeline
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Jane Fordyce

Ellsworth

Summary

Dynamic Pharmacy Technician with a proven track record at Rite Aid, excelling in workflow optimization and customer service. Skilled in prescription filling and HIPAA compliance, I enhanced team performance through effective training and problem-solving. Committed to fostering positive patient relationships while ensuring operational efficiency and accuracy in medication dispensing.

Overview

2026
2026
years of professional experience

Work History

Pharmacy Technician

Rite Aid
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Regional Technician

Rite-Aid Pharmacy
04.2008 - 08.2025
  • Evaluated team performance metrics regularly to identify trends and implement improvements accordingly.
  • Identified areas for improvement within the region, implementing strategies to address gaps in performance.
  • Served as a subject matter expert for complex technical issues faced by the team.
  • Developed strong relationships with clients, ensuring repeat business and referrals.
  • Actively participated in industry conferences and workshops to stay abreast of emerging technologies relevant to our operations.
  • Assisted in hiring, onboarding, and training of new technicians, fostering a positive work environment.
  • Collaborated with cross-functional teams to ensure seamless communication and efficient processes.
  • Resolved escalated customer issues promptly, maintaining client satisfaction and loyalty.
  • Improved team performance by providing regular training and feedback to technicians.

Education

Charleroi Jr Sr High School
Charleroi, PA

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Staff development
  • New hire onboarding
  • Operations support
  • Attendance oversight
  • Resolving customer issues
  • Pharmacy operations
  • Labeling prescriptions
  • Proper labeling procedures
  • Ordering and stocking medications
  • Supporting pharmacy operations
  • Customer service
  • Data entry
  • Attention to detail
  • HIPAA compliance
  • Prioritization and organization
  • Prescription filling and labeling
  • Dispensing medications
  • Team coordination
  • Insurance processing
  • Inventory tracking
  • Creative thinking
  • Relationship building
  • Patient profile setup
  • Resolving complaints
  • Employee training

Timeline

Regional Technician

Rite-Aid Pharmacy
04.2008 - 08.2025

Pharmacy Technician

Rite Aid

Charleroi Jr Sr High School

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Jane Fordyce