Summary
Overview
Work History
Skills
Languages
Timeline
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Janelis Gonzalez

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Summary

Dynamic and detail-oriented professional with experience at Walmart and FedEx, excelling in efficient stock management and package handling. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in using handheld scanners and committed to maintaining safety protocols, consistently achieving high performance standards. Bilingual and adaptable in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Overnight Stocker

Walmart
09.2023 - 05.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.

Package Handler

FedEx
12.2022 - 09.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Associate

Popeyes Chicken
06.2022 - 12.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Skills

  • Handheld scanner use
  • Order picking
  • Efficient movement
  • Loading and unloading
  • Cashier support
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Overnight Stocker

Walmart
09.2023 - 05.2024

Package Handler

FedEx
12.2022 - 09.2023

Associate

Popeyes Chicken
06.2022 - 12.2022

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Janelis Gonzalez