Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Baylor

Marietta

Summary

Foster Care Case Manager at Families United Network with expertise in client advocacy and resource coordination. Demonstrated ability in regulatory compliance and individualized service planning, resulting in effective assessment of client needs and development of tailored solutions. Focused on achieving optimal outcomes for families within the foster care system through education and support.

Overview

28
28
years of professional experience

Work History

Foster Care Case Manager

Families United Network
Marietta
07.2023 - Current
  • Maintained accurate records of all activities related to each case in accordance with agency policies and procedures.
  • Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
  • Educated clients about their rights within the system as well as available resources they can access.
  • Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
  • Met regularly with assigned clients to provide guidance and emotional support throughout their journey through the foster care system.
  • Actively sought out new placement opportunities for children who had been removed from their previous homes due to neglect or abuse.
  • Ensured compliance with state regulations governing child welfare services.
  • Assessed and evaluated the needs of foster care families.
  • Monitored the progress of foster care cases and reported any changes to supervisors.
  • Attended court hearings regarding child custody cases involving clients.
  • Coordinated with other agencies, such as court systems, schools, hospitals, and mental health providers, to ensure that families were receiving necessary services.
  • Provided crisis intervention for foster care families when needed.
  • Provided referrals for counseling services when needed.
  • Developed individualized service plans to meet the needs of each family.
  • Conducted home visits to assess safety and well-being of children in foster homes.

Front Office Receptionist

Dohner Chiropratic
Mt. Joy
11.2022 - 07.2023
  • Responsible for opening and closing the office on time each day.
  • Provided excellent customer service to all patients and guests.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Prepared invoices for customers according to company procedures.
  • Scheduled appointments for clients and recorded all client data into the system.
  • Handled confidential information with discretion and sensitivity.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Verified accuracy of billing statements prior to sending them out to customers.
  • Entered new client data into database systems accurately.
  • Ensured that front desk area was well organized at all times.
  • Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Processed payments for services rendered accurately and efficiently.

Mental Health Caseworker

Bell Socialization Services Inc.
York
02.2017 - 03.2018
  • Facilitated groups for mental health consumers, many of whom had been without prior permanent housing.
  • Maintained a consumer caseload, and entered data for progress notes in the Credible system.
  • Tracked attendance for classes.
  • Did research and designed curriculums for group topics.
  • Monitored client progress through observation and review of clinical documentation.
  • Provided education on topics related to mental health awareness and self-care techniques.
  • Provided crisis intervention services, including assessment and referrals, to individuals in distress.
  • Assisted clients in developing coping skills and healthy lifestyle choices.
  • Maintained accurate client records and documentation of all interactions according to program standards.
  • Attended professional development workshops and seminars related to mental health caseworker duties.
  • Offered supportive counseling services to help clients navigate challenging life events or transitions.
  • Actively participated in team meetings and provided feedback on cases when requested.

Sales Associate

Hallmark Cardtique
Elizabethtown
09.2012 - 01.2015
  • Assisted customers with product selection, sizing and styling.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Closing responsibilities such as balancing sales monies, and cash drawers, making bank deposits, and ensuring doors are properly locked when closing the store.

Work Experience and Educational Coordinator

Community Action Partnership Of Lancaster County
Lancaster
04.1997 - 10.2003
  • Designed, developed, and conducted workshops for clients of various educational skills and experience levels.
  • Created a Resource Room providing various programs, including computer skills, and other programs for residents of Lancaster City Housing: Subjects regarding self-improvement, education/literacy, and employment were of main focus.
  • This was a dual position of also serving as a tutor and after-school coordinator, tutoring children with homework and school-related curriculum.
  • Arranged and coordinated field trips.
  • I escorted the children and supervised them during field trips.

Education

Bachelor of Science - Applied Behavioral Sciences

Pennsylvania State University
Harrisburg, PA
05-1996

Skills

  • Excellent communication skills
  • Case management and resource coordination
  • Regulatory compliance
  • Report writing
  • Motivational interviewing
  • Client needs assessments
  • Analytical thinking
  • Individualized service planning
  • Client advocacy

Timeline

Foster Care Case Manager

Families United Network
07.2023 - Current

Front Office Receptionist

Dohner Chiropratic
11.2022 - 07.2023

Mental Health Caseworker

Bell Socialization Services Inc.
02.2017 - 03.2018

Sales Associate

Hallmark Cardtique
09.2012 - 01.2015

Work Experience and Educational Coordinator

Community Action Partnership Of Lancaster County
04.1997 - 10.2003

Bachelor of Science - Applied Behavioral Sciences

Pennsylvania State University

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Janelle Baylor