Janelle Carey

• Operated and maintained heat press machines to transfer designs onto apparel and products, while monitoring temperature and pressure settings to ensure high-quality results.
• Collaborated with the design team to meet production specifications.
• Performed quality inspections before distribution.
• Tracked inventory of supplies, and worked closely with team members to maintain an efficient workflow.

(Formerly Elle's Events & Photos)

• Plan and execute logistics for weddings, birthdays, anniversaries, showers, and special events.
• Collaborate with clients to develop event vision, budgets, timelines, floor plans, and décor layouts.
• Source and coordinate vendors, negotiate contracts, and manage vendor relationships.
• Manage linen rental inventory including setup, breakdown, and tracking from personal collection.
• Serve as liaison between clients, vendors, and venues to ensure seamless event execution.
• Provide event photography services including photo editing and creation of custom photo products

• Filled and dispensed 100+ prescriptions daily with a strong focus on accuracy, safety, and regulatory compliance.
• Managed medication inventory, audits, and reconciliation to maintain optimal stock levels.
• Collaborated with pharmacists to verify prescriptions, assist with compounding and sterile preparations, and resolve discrepancies.
• Trained new technicians, maintained HIPAA compliance, and supported quality improvement initiatives.
• Assisted in the preparation of sterile products, including IV medications, following aseptic techniques and USP 797 guidelines.

• Utilize Salesforce CRM to manage and qualify leads through PAC calls, verifying business and employee information.
• Conduct presentations to educate owners, managers, and employees on available services and benefits.
• Enroll employees in appropriate benefit programs by assessing individual needs.
• Process claims and provide ongoing support for benefit-related questions and concerns.

• Screen and qualify candidates through group and 1:1 interviews, extending offers to selected hires.
• Manage onboarding, including new-hire paperwork, training materials, and system training.
• Train and coach SDRs on dialer systems, policies, performance expectations, and call quality.
• Conduct team meetings, review calls, and provide ongoing feedback and performance coaching.
• Track call metrics, manage SDR schedules, and verify and submit invoices for payment.
• Performed all duties in a remote work environment

(Employment gap from March 2020 – January 2023 due to COVID-19)

• Photographed newborns using safe handling/posing techniques, while following company and hospital policies.
• Independently captured, edited, and presented images while promoting and selling photography products.
• Interviewed, hired and trained new employees, ensuring all required paperwork and onboarding requirements were met.
• Coached new and existing employees on photography techniques, safety standards, and sales strategies to improve individual and company results.

• Entered and processed new prescriptions while ensuring accuracy and compliance with pharmacy procedures.
• Filled medications and verified orders for quality control.
• Assisted customers by answering phones, updating insurance, and dispensing prescriptions while following verification and service standards.

• Delivered personalized, high-quality customer service while consistently exceeding performance metrics.
• Educated customers on devices, plans, and account options to ensure the best value and overall satisfaction.
• Troubleshoot and resolved mobile device, billing, and usage issues efficiently.

• Delivered personalized customer service while exceeding performance standards.
• Processed auto and home insurance claims accurately while explaining coverage and coordinating available services.
• Participated in departmental projects and committees
• Mentored and coached new and current employees on processes and performance improvement.