Janelle Montgomery
York,PA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
35
35
years of professional experience
Work History
Sr. Client Manager
Alight
10.2019 - Current
- Increased client satisfaction by providing exceptional account management and personalized solutions.
- Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
- Coordinate internal operations such as benefit operations, file transmissions to carriers/clients, issue resolution, and payroll.
- Project manager for Annual Enrollment activities.
- Perform audits for life insurance coverages, HSA contributions, Flexible spending contributions and medical premiums for employees.
Lead Systems Analyst Advanced
Alight
06.2016 - 10.2019
- Department Manager for a Systems Configuration Team; Mentor and train Systems Analysts to configure online benefit enrollment system for large employer accounts
- Lead and processed benefit open enrollment process for 30 clients
- Managed and assigned departmental tasks.
Lead Systems Analyst Advanced
AON Hewitt
09.2014 - 06.2016
- Department Manager for a Systems Configuration Team; Mentor and train Systems Analysts to configure online benefit enrollment system for large employer accounts.
Lead Systems Analyst
AON Hewitt
04.2012 - 09.2016
- Mentor and train Systems Analysts to configure online benefit enrollment system for large employer accounts
- Wellness program conversions
- Lead and develop training committee to in order to instruct offshore employees
- Effectively communicate with Team Leaders and Benefit Service Managers to deliver final product to the client.
Systems Analyst
AON Hewitt
01.2012 - 04.2012
- Configure online benefit enrollment system for large employer accounts
- Portal Design
- System configuration per client requirements (create plans, eligibility groups, rate packages, etc...)
- Effectively communicate with Team Leaders and Benefit Service Managers to deliver final product to the client
- Train offshore employees and new team members on system configuration.
Benefits Operation Manager
AON Hewitt
12.2010 - 01.2012
- Manage large employer accounts during the annual benefit enrollment process
- Project management
- Develop enrollment site via Portal Design Management Tool
- Effectively maintain/manage client relationship
- Coordinate team processes such as file transmission, day-to-day issues with client concerns and technical system support.
Benefits Analyst
MARCOR Environmental LP
01.1998 - 01.2009
- Developed, analyzed, implemented and managed all of the national Health and Welfare Employee Benefits Plans and 401(k) Retirement Plan for four organizations
- Initiated and implemented new health care design program and effectively communicated changes to employees nationwide
- New program saved the organization 1/2 million dollars in medical claims
- Developed employee benefits brochure materials and forms
- Initiated, negotiated and implemented new 401(k) Retirement Provider
- Plan held over 10 million in assets and successfully incorporated a Davis Bacon (prevailing wage) provision into the Plan
- Organization saved hundreds of thousands of dollars in payroll taxes since 2003
- Developed, implemented and maintained new procedures for regulatory training verification and validation processes
- Analyzed and developed a compensation program/policy that has enabled the organization to become more competitive in the industry
- Initiated, developed, implemented and managed a new records retention program that included organizing, imaging and storing employee data since the start of the organization in 1980.
Human Resources Administrator
MARCOR Environmental, LP
01.1992 - 01.1998
- Developed, implemented and administered the organization’s regulatory compliance systems
- Reported data to all levels within the organization in regards to employee regulatory training, medical exams and company compliance documents
- Worked with the IT Director to develop HRIS systems to manage employee data
- Implemented interface systems to upload into Payroll & HR data systems
- Developed and maintained database systems to store regulatory compliance, employee data and produce reports
- Developed company policies and procedures for the Human Resources Department and supported policy committees in areas such as Project Management, Office Administration, Health & Safety, and Operations
- Administered and implemented paid-time-off policies and procedures.
Human Resources Assistant
MARCOR Environmental, LP
01.1990 - 01.1992
- Assisted the Human Resources Department with personal filing, data entry, copy & collating books and documents and prepared payroll stuffers for employee mailings
- Assisted the Benefits Administrator with the “catch-up” of employee personnel filing
- Assisted in implementing new job file system
- Completed employee verifications for unemployment benefits and previous employment questionnaires.
Receptionist
MARCOR Environmental, LP
01.1989 - 01.1990
- Answered phone, greeted vendors and customers, distributed mail and prepared outgoing mail packages (UPS, FED EX)
- Assisted the Office Manager with ordering supplies, typing memos/letters and faxing.
Education
Bachelor of Science Degree – Business Administration -
Warren National University
WorldatWork Society of Certified Professionals
Skills
- Proficient in Word, Excel, Powerpoint
- Project Management
- Online Enrollment Benefits Design
- Employee Handbooks
- HR Policies & Procedures
- Employee Training & Presentation Design
- Regulatory Compliance
- Corporate Safety Programs & Incentives
- Corporate Wellness Program Design & Implementation
- Workers Compensation Management
- Recruitment
References Available
True
Timeline
Sr. Client Manager
Alight
10.2019 - Current
Lead Systems Analyst Advanced
Alight
06.2016 - 10.2019
Lead Systems Analyst Advanced
AON Hewitt
09.2014 - 06.2016
Lead Systems Analyst
AON Hewitt
04.2012 - 09.2016
Systems Analyst
AON Hewitt
01.2012 - 04.2012
Benefits Operation Manager
AON Hewitt
12.2010 - 01.2012
Benefits Analyst
MARCOR Environmental LP
01.1998 - 01.2009
Human Resources Administrator
MARCOR Environmental, LP
01.1992 - 01.1998
Human Resources Assistant
MARCOR Environmental, LP
01.1990 - 01.1992
Receptionist
MARCOR Environmental, LP
01.1989 - 01.1990
Bachelor of Science Degree – Business Administration -
Warren National University
WorldatWork Society of Certified Professionals
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