Jane Oke Aruotu
Monroeville
Summary
To obtain a position in an organization where I can utilize my skills and experience and knowledge while making a valuable contribution to the advancement of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JCPenney
Monroeville
08.2020 - 02.2022
- Duties serves as the main contact for customers, handling inquiries, resolving complaints, processing orders, and providing product information across phone, email, or chat. actively listening, troubleshooting problems, maintaining customer records in CRM systems, escalating complex issues, and ensuring overall customer satisfaction to build loyalty.
CNA
King Habour Multicare Center
The Bronx
09.2019 - 02.2020
- Measuring urine output, checking of vital signs, weight, and height
- Applying of knee high anti-embolic socks, changing of bed linen
- Providing perineal care, transfer of patients, frequent turning and repositioning as
- Providing passive range of motion exercises
- Assist with activities of daily livings such as bed bath, shower, dental care, feeding, assist with toileting, fingers and toenails care, cleaning of dentures
Customer Service/Sales Associate
JCPenney
The Bronx
11.2018 - 02.2020
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays for optimal presentation.
- Operated cash register and processed customer transactions efficiently.
- I worked at JCPenny as custumer service representative, 2020-2022, Duties serves as the main contact for customers, handling inquiries, resolving complaints, processing orders, and providing product information across phone, email, or chat. actively listening, troubleshooting problems, maintaining customer records in CRM systems, escalating complex issues, and ensuring overall customer satisfaction to build loyalty
SALESCLERK
Marshall Department Store
The Bronx
01.2017 - 10.2018
- Providing exceptional customer service to hundreds of store patrons that come in every day.
- Greeting customers, assisting guests with finding merchandise
- Stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies.
- Ensure monies, checks, credit card receipts and other payment modes are adequately reported and reconciled at end of cashiers work shift.
- Monitor store safe and other sensitive items in store by limiting access to lower employees.
- Provide customers with sales and store offers.
- Ensure inventory level is at par with store needs.
CUSTOMER CARE ASSOCIATE
Jodos international fashion
Ughelli
01.2012 - 12.2016
- Assisted Customers in making fashion decisions when in store
- Developed unique sales plan to meet individual customer needs. Sales plan based on size, height and other physical human characteristics.
- Be knowledgeable of and perform sales support functions related to procedures
- Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
Education
CNA - Nursing
New York Medical Career
Queens, New York07-2019
Bachelor of Arts - Education
Delta State University
Abraka, Nigeria01.2011
HIGH SCHOOL DIPLOMA -
Anointing international high school
Delta state, Nigeria01.2003
Skills
- Customer relationship management
- CRM software
- Order processing
- Product knowledge
- Complaint resolution
- Retail operations
- Safe driving
- Effective communication
- Sales support
- Problem solving
- Time management
- Attention to detail
- Task prioritization
- Customer RMA management
- Customer relations
- compassion
- patience
- personal stamina
Certification
CNA, NY, 07/01/19
Hobbies and Interests
- Reading
- Cooking
- Traveling
- care giving
References
- Enohor Akpobome, Supervisor, 650-922-9129, sweet_sandra4all@yahoo.com
- Adanze Duru, Professor, 240-708-2061, dr.adanze2014@gmail.com
Timeline
Customer Service Representative
JCPenney
08.2020 - 02.2022
CNA
King Habour Multicare Center
09.2019 - 02.2020
Customer Service/Sales Associate
JCPenney
11.2018 - 02.2020
SALESCLERK
Marshall Department Store
01.2017 - 10.2018
CUSTOMER CARE ASSOCIATE
Jodos international fashion
01.2012 - 12.2016
CNA - Nursing
New York Medical Career
Bachelor of Arts - Education
Delta State University
HIGH SCHOOL DIPLOMA -
Anointing international high school