Janet Roldan
Catasauqua,pa
Summary
Detail-oriented Legal Secretary skilled in document preparation, calendar management, and legal compliance. Proven ability to facilitate communication between clients and attorneys, enhancing operational efficiency and client satisfaction.
Diligent [Desired Position] with strong background in managing legal documentation and client correspondence. Proven ability to assist attorneys with case preparation and maintain organized legal records. Demonstrated proficiency in legal research and document drafting.
Overview
9
9
years of professional experience
Work History
Legal Secretary
Zelechiwsky Law Offices LLC
Allentown, PA
08.2023 - 02.2026
- Drafted legal documents, including pleadings and contracts, ensuring accuracy and compliance with regulations.
- Managed case files and documentation, maintaining organized records for efficient retrieval and review.
- Coordinated communication between clients, attorneys, and external parties to facilitate information exchange.
- Scheduled court dates, meetings, and appointments, optimizing calendars for attorney availability.
- Assisted in preparing trial materials by gathering evidence and organizing exhibits for presentation.
- Implemented filing systems to enhance document management processes, improving retrieval speed and accuracy.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
Customer Service Representative
Lehigh Valley Aviation Services
Allentown, PA
06.2022 - 08.2023
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
- Documented customer feedback to identify areas for service improvement and operational efficiency.
- Assisted in training new team members on best practices and company policies for service excellence.
- Collaborated with cross-functional teams to resolve complex issues and improve overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist
Cedarbrook Senior Care & Rehabilitation
Allentown, PA
12.2021 - 04.2022
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated communication between healthcare staff and residents, enhancing information flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Test Center Administrator
PSI Services LLC
Allentown, PA
08.2019 - 08.2020
- Administered test center operations, ensuring compliance with testing protocols and procedures.
- Coordinated scheduling and logistics for exam candidates, optimizing resource allocation.
- Monitored testing environments for security and integrity, addressing issues proactively.
- Implemented process improvements to streamline check-in procedures, reducing wait times for candidates.
- Assisted students with test scheduling and materials.
- Monitored test security and enforced rules.
- Enhanced test center efficiency by implementing streamlined check-in processes and procedures.
- Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
Office Secretary
Mannicci & Associate Law Office's
Bethlehem, PA
05.2017 - 05.2018
- Managed scheduling and calendar coordination for attorneys, optimizing workflow efficiency.
- Prepared legal correspondence, ensuring accuracy and compliance with regulations.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Facilitated communication between clients and legal staff, enhancing client satisfaction and engagement.
- Organized and maintained physical and electronic filing systems, improving document retrieval processes.
Education
Associate of Science - Business Administration
Strayer University
Center Valley, PA07-2016
Skills
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
- File organization
- Client communication
- Calendar management
- Client correspondence
- Phone etiquette
- Document preparation
- Billing and invoicing
- Drafting legal documents
- Typing speed [number] WPM
- Editing and proofreading
- Case management
- American association of notaries
- Civil law
- Legal compliance
- Civil and criminal law expertise
- Criminal law
- National notary association
- Legal terminology
- Case preparation
- File pleadings
- Exceptional communication skills
- Microsoft office
- Legal document preparation
- Legal document processing
- Office administration
- Adobe acrobat
- Document scanners
- Legal correspondence
- Subpoenas and summonses
- Appointment scheduling
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Legal Secretary
Zelechiwsky Law Offices LLC
08.2023 - 02.2026
Customer Service Representative
Lehigh Valley Aviation Services
06.2022 - 08.2023
Receptionist
Cedarbrook Senior Care & Rehabilitation
12.2021 - 04.2022
Test Center Administrator
PSI Services LLC
08.2019 - 08.2020
Office Secretary
Mannicci & Associate Law Office's
05.2017 - 05.2018
Associate of Science - Business Administration
Strayer University