Janet Ruiz
Reading
Summary
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
1
1
year of professional experience
Work History
Technician
Honda Dealership
06.2024 - 01.2025
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Education
Bachelor of Science - Chemical Engineering
Penn State Berks
Reading, PA12-2028
High School Diploma -
University High School
Orlando, FL05-2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Maintenance and repairs
- Quality control
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Repair services
- Routine Inspections
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Music
- Team Sports
- Video Gaming
- I like working with my hands and fixing things
Timeline
Technician
Honda Dealership
06.2024 - 01.2025
Bachelor of Science - Chemical Engineering
Penn State Berks
High School Diploma -
University High School
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