JANET THOMAS
THROOP
Summary
Responsible Food and Beverage Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
2
2
years of post-secondary education
39
39
years of professional experience
Work History
Food Server
Texas Roadhouse
Dickson City
11.2000 - Current
- Provide excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Coordinate food and drink orders with kitchen staff efficiently.
- Assist guests with menu selections and dietary preferences.
- Greet guests in a friendly and welcoming manner.
- Take orders from customers accurately and deliver to kitchen staff.
- Collaborate with team members to ensure smooth restaurant operations.
- Communicate effectively with kitchen staff regarding order details, special requests, allergies.
- Assist other team members with side work tasks.
- Accurately calculate checks using POS system; process payment transactions quickly and efficiently
- Engage with guests to enhance their dining experience.
Therapeutic Staff Support
Northwest Human Services
Carbondale
10.2008 - 10.2010
- Implemented interventions to stabilize clients and encourage age-appropriate behavior in a school setting.
- Monitored client interactions to identify and address any potential concerns, and supervised the activities of clients with emphasis on identifying any problem areas.
- Intervened effectively to support clients in managing their emotional responses as needed when clients exhibited problem behaviors.
- Maintained records noting progress and problem areas.
Sales Service Representative
Panel Prints, Inc.
Old Forge
07.1991 - 09.1994
- Coordinated printing jobs from customer requests to completion, establishing deadlines with production staff and updated customers on job progress. Trained new Service Reps for effective customer service.
- Assisted customers with product inquiries and order placement.
- Processed customer orders using company software efficiently.
Member Services Administrative Assistant
OMNI Health Plan
Scranton
03.1987 - 03.1988
- Processed member applications to ensure timely access to services.
- Verified eligibility listings, identification cards, and prescription cards to maintain. accurate member records.
- Processed claims for electronic submission.
Education
Bachelor of Science Degree - Business Administration
Marywood University
Scranton, PAAssociate of Science Degree - Accounting
Lackawanna Junior College
Scranton, PA 01.1982 - 05.1984
Skills
- Food safety protocols
- Order accuracy
- Efficient service customer complaint resolution
- Suggestive selling
- Kitchen collaboration
- Customer service
Timeline
Therapeutic Staff Support
Northwest Human Services
10.2008 - 10.2010
Food Server
Texas Roadhouse
11.2000 - Current
Sales Service Representative
Panel Prints, Inc.
07.1991 - 09.1994
Member Services Administrative Assistant
OMNI Health Plan
03.1987 - 03.1988
Associate of Science Degree - Accounting
Lackawanna Junior College
01.1982 - 05.1984
Bachelor of Science Degree - Business Administration
Marywood University