Janice Donnelly
Willow Grove
Summary
Accomplished E-Business System Specialist with expertise in business process analysis, user training, and effective communication. Proven ability to enhance system functionalities and streamline operations, contributing to improved user experiences.
Overview
41
41
years of professional experience
Work History
E-Business System Specialist
Independence Blue Cross
Philadelphia, PA
06.2013 - 03.2026
- Analyzed business requirements to enhance system functionalities and user experience.
- Collaborated with cross-functional teams to implement software solutions that streamline operations.
- Trained staff and clients on systems and procedures, ensuring smooth transitions and adoption.
- Managed system upgrades and integrations, minimizing disruptions during implementation phases.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Provided expert support to end users, clients, brokers and members, troubleshooting technical issues and ensuring a seamless user experience.
Supervisor Data Imaging
AmeriHealth Administrators
Horsham, PA
06.1999 - 06.2013
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Mentored staff, fostering professional development and improving team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor / Team Lead
Prudential Healthcare
Horsham, PA
03.1985 - 03.1999
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Streamlined workflow processes to improve member satisfaction.
- Mentored staff in best practices for claim processing customer service excellence.
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PASkills
- Business process analysis
- User training
- User acceptance testing
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Client relations
Timeline
E-Business System Specialist
Independence Blue Cross
06.2013 - 03.2026
Supervisor Data Imaging
AmeriHealth Administrators
06.1999 - 06.2013
Supervisor / Team Lead
Prudential Healthcare
03.1985 - 03.1999
High School Diploma -
Upper Moreland High School