Janice Kaczyk
Effort
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
26
26
years of professional experience
Work History
Guest Service Agent
Great Wolf Lodge
Tannersville
03.2025 - Current
- Welcomed guests with a friendly demeanor to create a positive first impression.
- Assisted guests with check-in and check-out processes efficiently and accurately.
- Provided information about resort amenities and local attractions to enhance guest experience.
Business Owner
DJK Handyman Services LLC
Effort
09.2022 - Current
- Managed daily operations of a handyman service providing various home repairs.
- Coordinated scheduling for multiple service appointments and technician assignments.
- Supervised a team of skilled tradespeople, ensuring quality workmanship on projects.
Restaurant Server
Bensi restaurant
Hasbrouck Heights
10.2020 - 05.2021
- Provided excellent customer service in a fast-paced dining environment.
- Managed dining sections to ensure timely food and beverage delivery.
- Assisted guests with menu selections and special dietary needs.
Office Manager
County of Bergen
Hackensack
01.2012 - 01.2019
- Assist in planning and implementing administrative improvements and organization changes
- Prepare documents on behalf of the Director and the Department
- Assist in public relations between residents and the department
- Oversee mailroom, reception and administrative staff
- Assist in interviews and hiring process
- Prepare reports
- Enter payroll
- Interact with the executive staff
- Organize events
- Order supplies
Assistant Superintendent of Parks
County of Bergen
01.2009 - 01.2010
- Manage the day to day operation of over 300 square acres of park land that includes a nationally accredited zoo
- Responsible for budget preparation for assigned park areas, totaling $2.5 million fiscal year 2010
- Supervise over 50 employees that are responsible for the daily operation
- Contracted new equipment for the department totaling $150,000 per year
- Report directly to the director and interact with the executive staff
Admin Assistant to the Director of Parks/Contract Admin
County of Bergen
01.2007 - 01.2009
- Manage the office staff under the direction of the director
- Coordinated directors’ activities, meetings and conferences
- Assist in public relations between residents and the department
- Prepared injury reports
- Liaison between the County and insurance company
Contract Administrator
County of Bergen
01.2000 - 01.2007
- Responsible for all park’s concessions, totaling $500,000 per year
- Developed and administered various types of park contracts
- Oversight of compliance for concessionaires’ responsibilities towards the county
- Administered financial aspects of contract award, vendor invoices and voucher processing
Education
Technical Assistants Certification -
Rutgers University
Teaching Certificate - Master’s Degree in Education
Jersey City University
Bachelor Degree of Science -
William Paterson University
Skills
- Great Customer Service
- Solution Solver
- Detail oriented
- Organized
- Creative
- Empathetic
- Customer relationship management
- Scheduling coordination
- Event organization
- Time management
References
Available upon request
Timeline
Guest Service Agent
Great Wolf Lodge
03.2025 - Current
Business Owner
DJK Handyman Services LLC
09.2022 - Current
Restaurant Server
Bensi restaurant
10.2020 - 05.2021
Office Manager
County of Bergen
01.2012 - 01.2019
Assistant Superintendent of Parks
County of Bergen
01.2009 - 01.2010
Admin Assistant to the Director of Parks/Contract Admin
County of Bergen
01.2007 - 01.2009
Contract Administrator
County of Bergen
01.2000 - 01.2007
Technical Assistants Certification -
Rutgers University
Teaching Certificate - Master’s Degree in Education
Jersey City University
Bachelor Degree of Science -
William Paterson University