Janice Zappala
Philadelphia
Summary
Dynamic Unit Secretary with a proven track record at Penn Medicine Doylestown, excelling in appointment scheduling and patient flow optimization. Demonstrated strong organizational skills and customer service excellence, ensuring compliance with HIPAA standards while enhancing communication between clinical staff and patients. Committed to improving care coordination and operational efficiency.
Overview
2
2
years of professional experience
Work History
Unit Secretary ICU
Penn Medicine Doylestown
Doylestown
07.2024 - Current
- Coordinated patient admissions and discharges, ensuring accurate documentation and timely processing.
- Managed appointment scheduling for multiple departments, optimizing physician availability and patient flow.
- Maintained electronic health records with precision, supporting compliance with regulatory standards and best practices.
- Facilitated communication between clinical staff and patients, enhancing overall care coordination and accessibility.
Education
Business Administration
Philadelphia Community
Philadelphia, PASkills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Incoming call management
Timeline
Unit Secretary ICU
Penn Medicine Doylestown
07.2024 - Current
Business Administration
Philadelphia Community