Janine Davis

Proficient in AS400, which includes:

• Printing labels for freight. Adjust weight, freight count.
• Trace outbound freight. Booking international and domestic airlines.
• Closure of nightly manifest for trailer departure.
• Hazmat forms created with or without placards.
• Created Canadian labels and paperwork.

Daily task:

• Works directly with in-house and outside drivers such as, but not limited to: PUD, Tyler Transportation, MTA, OMNI, Deval, and Eagle, to name a few.
• The booking and label printing for:Polar, Pegasus, Service by Air, Specialty, Tech Data, and over 40 airlines.
• Manages all outgoing billing via email and scanning to correct correspondents.
• Filed away documents in an organized fashion.
• Developed strong relationships with clients through excellent customer service skills.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
• Completed day-to-day duties accurately and efficiently.

• Graduated form Metropolitan Transportation of Authority (MTA) School Car
• Completed all training and all certifications
• Handle and Coordinate safe movement of multi-million dollar trains with focus on safety and customer service
• Directed train movement using hand signals and radio communication
• Maintain compliance with all train orders, signals, and railroad regulations while reviewing instructions from dispatchers and yardmasters
• Placed cars to facilitate loading/unloading and the makeup/breakdown on trains in rail yard, stations and other similar locations
• Made all proper announcements per station for stops, delays and rerouting
• Answered inquiries to public and passengers upon request
• Time and schedule efficient

• Created or assigned projects belonging to all project management for large food chains.
• Managed the calendar and related correspondence for project management.
• Managed highly confidential information with discretion and confidentiality.
• Learned in-house applications to administrate effectively.
• (TalkDesk, Slack, TaskRay, etc.)
• Arranged and coordinated travel schedules and reservations.
• Maintained a high level of organization, ensuring that meetings, deadlines, and duties were completed.
• Prepared reports and maintained tracking systems.
• Collaborated cohesively with other administrative staff.
• Provided support to other executives as needed.

• Ability to maintain confidentiality of all records and materials such as active and inactive Driver files
• Provided email and telephone support
• Screening and routing emails and calls to the appropriated organization
• Taking messages and answering inquiries
• Handled and prepared: Driver's pay, vacations, bids, DOT's, training attendance and uniform orders
• Daily proficient with BOSS, DPAY, Word and Excel
• Worked closely with Operation's supervisors to ensure all drivers were in compliance with work rules
• Familiar with all companies operation forms: Payroll, Grievances, MVR's, VPTO's, HR 2, DOT and job abandonment letters
• Provided administrative support to all team members including ordering office supplies and organizing all files
• Worked well independently and as a team
• Accurately met deadlines
• Other duties performed appropriately upon request

• Maintained front desk and office in a neat and organized fashion
• Worked daily with standard office equipment: computer, fax, copy, and scanning machines
• Oversaw and assisted in the resolution of customer comments and complaints
• Answered telephone and faxes in a prompt fashion
• Forwarded messages to correct department when necessary
• Helped to investigate tracing process issues
• High success rate in locating and returning misplaced/lost baggage around the U.S and Canada
• Assisted customers with ticket printing, bus scheduling and gate information
• Maintained office files and records
• Handled lost and found issues for miscellaneous items
• Worked closely under the terminal manager and other terminal supervisors

• Greeted customers with engaging tone and posture
• Provided ticket schedules, routing, transfer and current fare information
• Accepted payment for ticket transactions
• Provided accurate change or charge documents
• Safely deposited cash/documents in correct safe, sealed and identified
• Conversed with Lead/Supervisor often to ensure task of the day were completed
• Thoroughly followed all core standards with customers

• Transcended to assistant manager with first 6 months
• Handled money, money safe, made deposits and overall cash awareness and monitoring
• Restocked and kept shoe footwear and merchandise neatly and in order
• Kept aisles clean and organized
• Opened and closed franchise following proper rules and guidelines
• Pushed team to meet and exceed sale goal an targets
• Supervised 3-6 employees over duration of shift
• Monitored teams attendance and work performance
• Worked independently as will as with Store's Management