Janine Phayre
Oxford
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Personal Lines Auto Team Manager
State Farm Insurance Inc
Oxford
11.1999 - Current
- Led team in delivering exceptional customer service for insurance products.
- Managed daily operations to ensure compliance with industry regulations and policies.
- Collaborated with upper management on strategic planning and operational improvements.
- Oversaw workflow distribution among team members for efficiency and accountability.
- Resolved complex customer inquiries by coordinating with various departments seamlessly.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
Education
Master of Science - Strategic Management
Neumann University
Aston Mills, PA 09.2003 - 05.2005
Bachelor of Science - Organizational Leadership
Immaculata College
Immaculata , PA 09.1995 - 06.1997
Skills
- Team leadership
- Performance analysis
- Operational compliance
- Workflow management
- Conflict resolution
- Data-driven decision making
- Effective communication
- Project coordination
- Change management
- Cross-department collaboration
- Customer focus
- Operational excellence
- Stakeholder management
- Performance management
- Employee development
- Adaptability and flexibility
Certification
- Certificate in General Insurance
- CPCU Designation
- Ziglar Legacy Training Certification
Timeline
Master of Science - Strategic Management
Neumann University
09.2003 - 05.2005
Personal Lines Auto Team Manager
State Farm Insurance Inc
11.1999 - Current
Bachelor of Science - Organizational Leadership
Immaculata College
09.1995 - 06.1997