Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janine Salamatin

Philadelphia

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Oregon Diner. Proven expertise in hospitality and complaint resolution, ensuring exceptional guest experiences. Skilled in cash handling and order accuracy, consistently enhancing operational efficiency and customer satisfaction in high-volume environments.

Overview

15
15
years of professional experience

Work History

Waitress

Oregon Diner
11.2012 - 09.2019

Delivered exceptional service to customers at their tables. Also helped with clean up and set up of tables and was a hostess when they were short handed

File Clerk

Godfrey Insurance
Philadelphia, PA
07.2008 - 10.2009

Took customers payments and uploaded them in the computer and I also was a file clerk too

Receptionist

Burg Insurance
Philadelphia, PA
04.2004 - 11.2005

Took customers payments and uploaded them in the computer and I also was a file clerk too

Education

High School Diploma - All

Frankford High
Philadelphia, PA
06.1999

Cosmetology

Swenson Skills Center
Philadelphia, PA
06.1998

Skills

  • Customer service
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Food running
  • Memory retention
  • Complex Problem-solving
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Complaint resolution
  • Menu memorization
  • Time management
  • Performance improvement
  • High volume dining
  • Table bussing
  • Tableside service
  • Dining area maintenance
  • Relationship management
  • Food presentation
  • Beverage preparation
  • Ordering procedures
  • Sales techniques
  • Seating arrangements
  • Order management
  • Table setting knowledge
  • Daily specials memorization
  • Food station setup
  • Food and beverage pairings
  • Bar terminology
  • Special event coordination
  • Order delivery practices
  • Conflict resolution
  • Wine service
  • Basic math
  • Reliability and punctuality
  • Food handling safety
  • Food safety
  • Guest relations
  • Physical stamina
  • Stress management
  • Beverage service
  • Table turnover
  • Meal recommendations
  • Plate presentation
  • Hospitality and accommodation
  • Dining customer service
  • Check payment processing
  • Table setting arrangements
  • Plate carrying techniques
  • Order delivery
  • Tip calculation
  • Serving expertise
  • Price memorization
  • Liquor, wine, and food service

Timeline

Waitress

Oregon Diner
11.2012 - 09.2019

File Clerk

Godfrey Insurance
07.2008 - 10.2009

Receptionist

Burg Insurance
04.2004 - 11.2005

High School Diploma - All

Frankford High

Cosmetology

Swenson Skills Center
Janine Salamatin