Janise Zenmon
Pittsburgh
Summary
- I am a hard worker with a willingness and readiness to learn and grow
- I am a team player who can work independently and in team settings
- I am punctual and have the ability to plan, execute, and productively handle any challenges that may arise
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Worker
ChildCare Careers
Pittsburgh
02.2025 - 10.2025
- Provided attentive care for infants, toddlers, and preschool-aged children in accordance with age-appropriate developmental needs
- Trained in First Aid and Fire Safety procedures to ensure a safe and prepared environment
- Skilled in infant handling techniques, including proper bottle-feeding, burping, and safe holding practices
- Experienced in diaper changing, hygiene routines, and maintaining a clean care space
- Applied de-escalation strategies and positive redirection techniques to effectively manage behavior and enhance emotional regulation
- Prepared and served age-appropriate meals and snacks, following dietary guidelines and allergy protocols
- Supervised indoor and outdoor activities, fostering engagement and ensuring child safety
- Established and maintained nap schedules, using soothing techniques to promote restful sleep for infants and toddlers
- Demonstrated strong problem-solving skills in fast-paced, high-responsibility settings
- Understood child-to-adult ratio guidelines to ensure compliance with state regulations
Crew Member/Cashier
Dunkin'
Pittsburgh
09.2023 - 04.2024
- Managed cash transactions and POS system while delivering exceptional customer service. Efficiently balanced in-store and online orders, maintaining cleanliness standards.
- Streamlined drink preparation process, reducing wait times and enhancing customer satisfaction. Consistently met sales targets while ensuring product quality.
- Meticulously maintained cleanliness of drink station and seating area, adhering to health and safety standards. Ensured accurate order fulfillment and inventory management.
- Proposed and implemented new strategies for managing peak hour rushes, improving overall store efficiency. Adapted quickly to new product launches and promotions.
- Fostered a welcoming atmosphere for customers, resolving concerns promptly. Collaborated with team members to ensure smooth operations during busy periods.
- Optimized order processing, balancing in-store and online demands while maintaining high customer satisfaction. Streamlined drink preparation, reducing wait times.
Crew Member
Armark
Pittsburgh
02.2022 - 11.2022
- Demonstrated versatility as utility worker, adapting to multiple stations. Enhanced teamwork and communication skills while maintaining high-paced productivity.
- Managed diverse responsibilities across three food service stations, ensuring efficient operations and customer satisfaction in a fast-paced environment.
- Developed strong multitasking abilities, balancing food preparation, customer service, and cash handling duties to meet high-volume demands.
- Fostered effective team communication, synchronizing efforts with coworkers to streamline production and maintain service quality during peak hours.
- Honed problem-solving skills by adapting to varied station requirements, optimizing workflow processes to enhance overall operational efficiency.
- Managed multiple food service stations, ensuring efficient operations and customer satisfaction in high-volume environment at PPG Paint Arena.
- Provided exceptional customer service during busy meal periods.
Summer Camp Counselor
YMCA Camp Kon-O-Kwee Spencer
Pittsburgh
06.2022 - 07.2022
- Led engaging activities for diverse camper groups, ensuring safety and fun while fostering personal growth and teamwork skills.
- Implemented rigorous health protocols during COVID-19 outbreaks, maintaining camper well-being through mask mandates and social distancing.
- Managed daily schedules and logistics for campers, improving time management skills and operational efficiency.
- Applied comprehensive training in emergency procedures, damage control, and activity instruction to enhance camp safety and program quality.
- Cultivated a positive camp environment, boosting personal confidence and leadership abilities while supporting camper growth and development.
- Orchestrated diverse camp activities, fostering teamwork and personal growth while ensuring camper safety and enjoyment in a dynamic environment.
- Discovered a passion for child development, inspiring pursuit of education in child psychology to further impact youth programs.
Team Member
Celtic gift shop
Pittsburgh
12.2021 - 01.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock shelves and manage inventory levels.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
High school diploma -
Oakland Catholic High School
Upper secondary education - Child Psychology
Carlow University
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Communication skills
- Conflict resolution
- Active listening
- Attention to detail
- Adaptability
- Computer proficiency
- International sales support
- POS systems expert
- Tactful and diplomatic
- Problem-solving
- Professional telephone demeanor
Certification
- Fire Safety Certification
- First aid
- CPR
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Child Care Worker
ChildCare Careers
02.2025 - 10.2025
Crew Member/Cashier
Dunkin'
09.2023 - 04.2024
Summer Camp Counselor
YMCA Camp Kon-O-Kwee Spencer
06.2022 - 07.2022
Crew Member
Armark
02.2022 - 11.2022
Team Member
Celtic gift shop
12.2021 - 01.2022
High school diploma -
Oakland Catholic High School
Upper secondary education - Child Psychology
Carlow University