Janitza Acuna
Scottdale
Summary
Motivated and results-driven professional with a strong background in team-filled roles. Skilled in conflict resolution and problem-solving, contributing to high levels of customer satisfaction while maintaining operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Eegees
Marana
01.2025 - Current
- Trained new employees on customer service and food preparation standards.
- Supervised team members during busy shifts to ensure efficient operations.
- Handled customer complaints and resolved issues promptly for satisfaction.
- Enforced health and safety regulations to maintain a clean work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Team Member
Eegee’s
Tucson
11.2022 - 01.2025
- Collaborated with team members to ensure timely order fulfillment.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.-
- Monitored customer service requests related to communications initiatives.
- Responded promptly to any escalated customer service issues.
Crew Member
Jack in the Box
Marana
06.2021 - 11.2022
- Provided excellent customer service in a fast-paced food environment.
- Prepared and cooked food items according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Stocked supplies and ingredients to support smooth kitchen operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Provided exceptional customer service while taking orders and handling payments.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new crew members on operational procedures and safety practices.
Education
High School Diploma -
Marana High School
Marana, AZ05-2023
Skills
- Customer service
- Team supervision
- Employee training
- Cash handling
- Health safety compliance
- Order fulfillment
- Food preparation
- Conflict resolution
- Problem solving
- Team collaboration
- Policy enforcement
- Motivational leadership
- Daily workflows
- Verbal and written communication
Timeline
Shift Leader
Eegees
01.2025 - Current
Team Member
Eegee’s
11.2022 - 01.2025
Crew Member
Jack in the Box
06.2021 - 11.2022
High School Diploma -
Marana High School