Janna Rippeon
Spring Grove
Summary
Professional with expertise in dental billing and coding, including dental codes, terminology, coordination of benefits, and claims processing. Proven ability in customer interactions, problem resolution, and detailed-oriented tasks. Strong communicator with excellent written and verbal skills, and a collaborative team player.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United Concordia Government Business Operations
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty .
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contacted dental offices to schedule dental appointments for Active duty service members.
- Assisted members finding a dentist in their area
- Assisted dental offices with dental plan information
Receptionist
Inet Express
03.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
GED -
New Oxford High School
New Oxford, PA06-2008
Skills
- Customer service
- Conflict resolution
- Appointment scheduling
- HIPAA compliance
- Data entry
- Effective communication
- Knowledge of CDT codes
- Knowledge of dental claims
Timeline
Customer Service Representative
United Concordia Government Business Operations
10.2022 - Current
Receptionist
Inet Express
03.2015 - 06.2016
GED -
New Oxford High School
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