Jannia Botero
International Business Development
Panama City,8
Summary
Experienced with coordinating commercial operations effectively. Utilizes organizational and communication skills to maintain seamless workflows. Knowledge of managing client relationships and business development and operational logistics efficiently.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Commercial Coordinator (Strategic Commercial Lead)
Tedexis
USA (Remote)
05.2024 - Current
- Lead commercial operations for a portfolio of 130+ international B2B clients.
- Supervise Sales, Support, and Routing teams to ensure revenue growth and service stability.
- Develop and execute pricing strategies to balance quality, competitiveness, and margin optimization.
- Analyze traffic data and performance metrics to improve profitability and market positioning.
- Lead negotiations with new international connections and vendors to expand service coverage up to 25%
- Coordinate cross-functional strategies to reduce service failures and improve operational efficiency.
- Monitored competitor activity closely, providing valuable insights into market dynamics that informed strategic planning decisions.
- Developed comprehensive reports on commercial activities for senior management review, informing key decision-making processes.
- Negotiated favorable contracts with vendors, resulting in cost savings and stronger business relationships.
- Drive campaign initiatives to increase traffic volume and strengthen market presence.
- Coordinate cross-functional strategies to reduce service failures and improve operational efficiency.
Human Resources Management Consulting
Indepent
Panama City, Provincia de Panama
06.2019 - 11.2024
- Led strategic workforce planning aligned with business growth roadmap, supporting revenue expansion and organizational scalability.
- Optimized HR operational budget, achieving cost reductions of 15–20% while maintaining service quality and employee engagement.
- Reduced employee turnover by up to 25% through implementation of retention strategies and performance-based development programs.
- Designed and executed talent acquisition strategy reducing time-to-hire by 30% and improving quality-of-hire metrics.
- Implemented KPI governance framework increasing goal achievement rate from 65% to 85% across departments.
- Automated key HR processes, reducing administrative workload by 35% and improving response time efficiency.
- Developed succession planning model covering 90% of critical leadership roles.
- Led cultural transformation initiatives increasing employee engagement scores by 15–20%.
- Partnered with executive leadership to align compensation structures with performance and profitability objectives.
- Supported business expansion and restructuring processes ensuring seamless workforce integration and productivity continuity.
Account Manager
Tedexis
USA (Remote), DE
11.2022 - 05.2024
- Sales & Business Development
- Achieve monthly, quarterly, and annual revenue & volume targets
- Negotiate pricing, margins, credit limits, and commercial terms
- Maintain long-term customer relationships to ensure retention and increased up to 20% with new clients
- Monitor traffic performance and proactively address quality
- Track market trends, pricing movements, and competitor activity
- Identify new routes, destinations, and volume opportunities
- Share insights with leadership to support strategic decisions
- Work closely with finance for billing, collections, and dispute resolution
Routing Specialist
Tedexis
06.2021 - 11.2022
- Continuously updated existing routes based on feedback from partners and customers alike, ensuring the most efficient and effective routes were in place.
- Maintained accurate records of routing data and performance metrics, supporting informed decision-making processes.
- Worked closely with sales representatives to develop accurate delivery time estimates for clients based on route analysis results.
- Managed route quality and credit risk control (CR verification).
- Identified higher-margin routing alternatives to increase profitability, over 15%
- Supported support team escalations and improved service reliability.
Customer Support
Tedexis
06.2020 - 07.2021
- Provided timely resolution of customer support issues, maintaining high levels of client satisfaction.
- Elevated end-user satisfaction levels by maintaining close collaboration with customer support teams, addressing critical issues promptly.
- Developed and optimized a client support tracking and escalation control system, increasing case follow-up efficiency to 90% and reducing unresolved incidents.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- CR and DLR monitoring and improve
Human Resources Specialist
Yavic
Panama City, Provincia de Panama
06.2014 - 07.2019
- Played a key role in preparing and aligning internal processes to meet ISO 9001 standards, supporting successful certification and audit compliance.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Design commercial team structure (Sales, Support, Routing)
- Define roles, responsibilities, and performance KPIs
- Implement performance evaluation frameworks
- Identify talent gaps and development needs
- Participate in strategic hiring decisions
- Develop internal succession planning
- Monitor productivity and team effectiveness
Education
MBA - Human Resources Management
Interamerican University of Panama
Panama City, Panama 05.2001 -
MBA - Master of Business Administration
Interamerican University of Panama
Panama City, Panama 05.2001 -
MBA - International Business Management
Interamerican University of Panama
Panama City, Panama 05.2001 -
J.D. - Law
Belloso Chacín University
Venezuela 05.2001 -
Skills
Strong negotiation skills
Project management
Risk management
Account management
Project proposals
Business development
New business opportunities
Problem-solving abilities
Team leadership
Analytical thinking
Timeline
Commercial Coordinator (Strategic Commercial Lead)
Tedexis
05.2024 - Current
Account Manager
Tedexis
11.2022 - 05.2024
Routing Specialist
Tedexis
06.2021 - 11.2022
Customer Support
Tedexis
06.2020 - 07.2021
Human Resources Management Consulting
Indepent
06.2019 - 11.2024
Human Resources Specialist
Yavic
06.2014 - 07.2019
MBA - Human Resources Management
Interamerican University of Panama
05.2001 -
MBA - Master of Business Administration
Interamerican University of Panama
05.2001 -
MBA - International Business Management
Interamerican University of Panama
05.2001 -
J.D. - Law
Belloso Chacín University
05.2001 -