Summary
Overview
Work History
Education
Skills
Certification
Basic Life Support for Healthcare Providers (BLS)
Timeline
Generic

Jaquaya Bailey

Philadelphia,PA

Summary

Lactation support professional with a strong background in patient care, healthcare administration, and community engagement. Passionate about empowering families through breastfeeding education, counseling, and infant feeding support. This wide-ranging experience has built a solid foundation in care coordination, advocacy, and personalized service. Skilled in verifying insurance, scheduling appointments, transcribing clinical notes, and managing patient information in EHR systems. Proficient in MS Office and well-versed in medical terminology. Known for delivering compassionate, evidence-based care while ensuring efficient practice operations and smooth clinical workflows. Dedicated to improving maternal and infant health outcomes through advocacy, collaboration, and attention to detail.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Tempus Unlimited
05.2019 - 07.2023
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Educated clients and family members on relevant topics to support independent living.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Kept clients engaged in social networks and communities for personal health and growth.

Advanced Medical Support Assistant

Department Of Veteran Affairs
07.2017 - 10.2021
  • Provided administrative support to clinical colleagues in care of our Nation's Veterans.
  • Provided efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, and accessible health care.
  • Ensured the success of the medical center including but not limited to any of the following areas: the business office, Centralized call and Scheduling Center, Inpatient Ward, and various specialty clinics.
  • Administrative processing of Veterans in enrollment, benefits, and registration.
  • Applying public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, prosthetic issuance, travel reimbursement, and other related services.
  • Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
  • Obtaining essential information and documentation from Veteran patients for enrollment activities.
  • Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
  • Facilitating communication between Veterans and other facility consult departments.
  • Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
  • Processing and record keeping of inpatient medical records.
  • Manual and electronic data entry.
  • Collation of statistical information.
  • Entry of Physician orders and consult requests.
  • Prepares Veteran patient statistics.
  • Providing reception to incoming and outgoing customers and communication.
  • Utilizes Microsoft Office software to compile data and formulate reports.

Administration Assistant

University Of Pennsylvania Hospital
05.2008 - 07.2017
  • Patient Service Representative/Administrative Assistant
  • Provide medical administrative support and appointment coordination for the office between the professional staff and the patient.
  • Collect, verify, and update patient demographic information.
  • Check patients in and out after meeting with their private doctor and schedule follow-up appointments in accordance with scheduling procedures.
  • Greet patients, answer questions to ascertain nature of business and direct patients to appropriate doctor.
  • Enter patient information into the computer, utilizing current computer
  • Contact medical facilities and departments to schedule patients for tests and admission.
  • Appointment coordination for diagnostic tests, such as x-rays and laboratory tests, providing patients with appropriate paperwork.
  • Review and update medical payments with client's insurances such as disability allowances, Medicare, Medicaid, and social security pension.
  • Instruct and counsel patients about prescribed therapeutic regimens, normal growth and development and health maintenance.
  • Maintain patient records and execute administrative policies.
  • Adhere to Privacy Act and HIPAA laws regarding patient information.
  • Weekly meetings with clinical staff to discuss patient care.
  • Coordinate day-to-day duties and handle problems based on my personal knowledge of the office operations and standard policy.
  • Provide excellent customer service and sensitive to the needs of all patients in respect to their age developmental requirements, and culturally related factors.
  • Knowledge of basic medical terminology.

Education

Certificate - Human Lactation Consultant Certification

Drexel University
Philadelphia, PA
05-2025

High School Diploma -

Overbrook High School
Philadelphia, PA
2001

Skills

  • Patient Scheduling
  • Care plan assessment
  • Office management
  • Lactation education
  • Patient care
  • Maternal health
  • Breastfeeding support
  • Infant nutrition

Certification

Human Lactation Consultant Certification

Basic Life Support for Healthcare Providers (BLS)

American Heart Association American Heart Association

Issued July 2024 · Expires Jul 2026

Timeline

Direct Care Worker

Tempus Unlimited
05.2019 - 07.2023

Advanced Medical Support Assistant

Department Of Veteran Affairs
07.2017 - 10.2021

Administration Assistant

University Of Pennsylvania Hospital
05.2008 - 07.2017

High School Diploma -

Overbrook High School

Certificate - Human Lactation Consultant Certification

Drexel University

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Jaquaya Bailey