JAQUAYLA R. JENKINS LAWSON
West Mifflin
Summary
Experienced in supervising and guiding teams to ensure compliance with federal laws and company policies, with a focus on promoting a safety culture. Successfully conducted performance evaluations and efficiency tests to enhance operational effectiveness, while maintaining accurate records as required by regulatory agencies. Demonstrated ability to lead large teams in fast-paced environments, optimizing workflows and achieving production goals through effective coaching and communication of policies. Proven track record in managing administrative duties and collaborating with cross-functional teams to address client needs and improve service delivery processes.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Transportation Manager
Norfolk Southern
Conway
01.2025 - Current
- Supervise and guide train crews in accordance with federal laws and company policies
- Promote a safety culture and actively prevent accidents and injuries by addressing employee habits, attributes, and behavior
- Initiate and provide accurate, complete, and timely investigations of all accidents and incidents, including causes, remedial actions, and recommendation
- Provide effective performance feedback through employee recognition, rewards, and disciplinary action with the assistance of Human Resources, when necessary, in accordance with the Company policies
- Monitor locomotive usage for fuel efficiency
- Conduct efficiency tests, check rides, stop tests, and other types of performance evaluations according to company practices to determine the effectiveness of training and to monitor rules compliance
- Maintain accurate reports and records as required by the Company, FRA, and other governing agencies
Area Manager
Amazon
Coraopolis
06.2024 - 12.2024
- Led and motivated teams to achieve production goals, such as on-time delivery, and maintain a high level of engagement and productivity
- Coached and developed associates to improve their skills and performance, and to grow within the company
- Communicated policies and procedures to my teams and ensured compliance and consistency
- Worked to achieve efficiency goals and optimize workflows within my assigned areas
- Manage a large team of associates, often between 50 and 200, in a fast-paced environment
- Monitored KPIs to track progress towards goals, identified areas for improvement, and maintained an average of work in progress above 15 minutes but less than 30 minutes consistently
- Managed administrative duties, coordinated with other departments, and managed associate schedules
- Oversaw projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
- Analyzed shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Managed overhead cost per employee
Supervisor of Education
Gwen's Girls
Pittsburgh
09.2020 - 06.2024
- Supervised a team of 73 employees
- Managed daily business operations & maintained necessary administrative documentation
- Served as the liaison to county agencies
- Assisted customers with community resources
- Analyzed and implemented changes to keep quality and productivity at a consistently high level
Supervisor
West Virginia University
Morgantown
01.2018 - 03.2020
- Led team initiatives to streamline operational workflows, resulting in enhanced efficiency and improved project outcomes.
- Facilitated regular team meetings to discuss progress and challenges, ensuring alignment with departmental goals and objectives.
- Managed inventory and resource allocation effectively, supporting seamless operations and minimizing downtime.
- Developed and implemented streamlined appointment-setting processes, significantly reducing scheduling conflicts and improving overall workflow.
Education
MBA - Strategy And Entrepreneurial Leadership
Chatham University
01.2022 - 12.2022
Bachelor of Science - Business Administration
West Virginia University
08.2016 - 12.2020
Skills
- Team Leadership
- Marketing management
- Problem solving
- Budget & Cost Controls
- Data Analysis/Input
- Client communication
- Performance evaluation
- Safety compliance
Timeline
Transportation Manager
Norfolk Southern
01.2025 - Current
Area Manager
Amazon
06.2024 - 12.2024
MBA - Strategy And Entrepreneurial Leadership
Chatham University
01.2022 - 12.2022
Supervisor of Education
Gwen's Girls
09.2020 - 06.2024
Supervisor
West Virginia University
01.2018 - 03.2020
Bachelor of Science - Business Administration
West Virginia University
08.2016 - 12.2020