Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jarony Mercado

Allentown

Summary

Dynamic and customer-focused professional with proven organizational skills and a strong ability to build relationships, honed at Auto Works. Experienced in managing inventory and processing payments, while effectively coordinating between customers and technicians to enhance service efficiency. Adept at appointment scheduling and utilizing multi-line telephone systems to optimize communication.

Overview

4
4
years of professional experience

Work History

Receptionist/Sales Associate

Auto Works
05.2024 - 02.2025
  • Managed incoming calls, directing inquiries to appropriate staff members.
  • Greet Customers, explain service options, collect vehicle information and symptoms, and create intake record.
  • Customer-focused Receptionist at a busy auto repair and parts shop with experience scheduling service, selling parts, managing inventory, processing payments, and coordinating between customers and technicians to keep the shop running smoothly.
  • Sell retail and wholesale car parts and accessories at the counter and by phone; prepare and process parts orders.
  • Operate POS/register; process cash, credit card and mobile payments; prepare customer invoices and vendors payments.

Backup Line Lead

Celestica
01.2024 - 04.2024
  • Coordinated daily production schedules to optimize workflow and meet operational targets.
  • Trained new team members on safety protocols and equipment usage to ensure compliance.
  • Monitored inventory levels and communicated needs to maintain supply continuity.
  • Implemented quality control measures to enhance product consistency and reduce defects.
  • Demonstrated strong communication skills by effectively liaising between team members, supervisors, and management to convey production goals, updates, and any issues or concerns.

Delivery Driver

Amazon
08.2021 - 09.2022
  • Navigated delivery routes efficiently to ensure timely product distribution.
  • Assisted in loading and unloading packages, adhering to safety protocols.
  • Communicated with customers to confirm delivery details and address inquiries.
  • Maintained accurate records of deliveries and inventory using tracking software.
  • Collaborated with team members to optimize route planning for efficiency.
  • Conducted vehicle inspections and performed basic maintenance as needed.
  • Adapted quickly to changing schedules and delivery demands during peak hours.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

William Allen High School
Allentown, PA

Skills

  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Multi-line telephone systems
  • Basic math
  • Documentation
  • Billing and invoicing
  • Relationship building
  • Payment processing
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist/Sales Associate

Auto Works
05.2024 - 02.2025

Backup Line Lead

Celestica
01.2024 - 04.2024

Delivery Driver

Amazon
08.2021 - 09.2022

High School Diploma -

William Allen High School

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Jarony Mercado