Jarrett Johnson
Upper Darby
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
11
11
years of professional experience
Work History
Valet Attendant
LAZ Parking
09.2021 - Current
- Directed traffic in the parking area as needed and assisted guests in entering and leaving the parking lot
- Answered guests' questions regarding local attractions, hotel amenities, and entertainment within the local
- Collected and accurately labeled keys belonging to guests to ensure their proper return
- Parked guests' vehicles in predetermined areas within the parking lot while following all traffic laws
- Operated vehicles safely and responsibly
- Organized and filed paperwork regarding guests' vehicles and daily transactions
Guest Service Captain
Towne Park
08.2023 - 2026
- Supervised guest service team, ensuring high standards of hospitality and customer satisfaction.
- Trained and mentored new staff on operational procedures and service excellence protocols.
- Resolved guest inquiries and complaints efficiently, enhancing overall guest experiences.
- Coordinated scheduling and staffing for peak service periods to optimize team performance.
Manager
McDonald's
05.2019 - 02.2021
- Ensured quality of food and service thru effective people and management skill.
- Effectively handled labor and food targets to meet company goals
- Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.
- Integrated people skills along with effective customer resolution to alleviate customer conflicts.
- Learned and trained employees on new policies and products that were implemented at time of employment.
- Hired new employees and followed up on their progress.
- Responsible for quality, service, and cleanliness.
- Monitored employees from Observation Post and from all areas of the restaurant.
- Prepared food while delivering a quality and fast made neat product.
- Recorded inventory and labor targets at the end of shifts.
Uniform delivery
Domestic Uniform Rental
06.2015 - 10.2019
- Listened to and resolved customer complaints regarding products or services.
- Informed regular customers of new products or services and price changes.
- Recorded sales or delivery information on daily sales or delivery record.
Education
Diploma - undefined
West Philadelphia High School
Philadelphia, PA06.2001
Skills
- Management
- Customer Service
- Hard working
- Communication
- Team player
Timeline
Guest Service Captain
Towne Park
08.2023 - 2026
Valet Attendant
LAZ Parking
09.2021 - Current
Manager
McDonald's
05.2019 - 02.2021
Uniform delivery
Domestic Uniform Rental
06.2015 - 10.2019
Diploma - undefined
West Philadelphia High School