Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarrett Johnson

Upper Darby

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

11
11
years of professional experience

Work History

Valet Attendant

LAZ Parking
09.2021 - Current
  • Directed traffic in the parking area as needed and assisted guests in entering and leaving the parking lot
  • Answered guests' questions regarding local attractions, hotel amenities, and entertainment within the local
  • Collected and accurately labeled keys belonging to guests to ensure their proper return
  • Parked guests' vehicles in predetermined areas within the parking lot while following all traffic laws
  • Operated vehicles safely and responsibly
  • Organized and filed paperwork regarding guests' vehicles and daily transactions

Guest Service Captain

Towne Park
08.2023 - 2026
  • Supervised guest service team, ensuring high standards of hospitality and customer satisfaction.
  • Trained and mentored new staff on operational procedures and service excellence protocols.
  • Resolved guest inquiries and complaints efficiently, enhancing overall guest experiences.
  • Coordinated scheduling and staffing for peak service periods to optimize team performance.

Manager

McDonald's
05.2019 - 02.2021
  • Ensured quality of food and service thru effective people and management skill.
  • Effectively handled labor and food targets to meet company goals
  • Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.
  • Integrated people skills along with effective customer resolution to alleviate customer conflicts.
  • Learned and trained employees on new policies and products that were implemented at time of employment.
  • Hired new employees and followed up on their progress.
  • Responsible for quality, service, and cleanliness.
  • Monitored employees from Observation Post and from all areas of the restaurant.
  • Prepared food while delivering a quality and fast made neat product.
  • Recorded inventory and labor targets at the end of shifts.

Uniform delivery

Domestic Uniform Rental
06.2015 - 10.2019
  • Listened to and resolved customer complaints regarding products or services.
  • Informed regular customers of new products or services and price changes.
  • Recorded sales or delivery information on daily sales or delivery record.

Education

Diploma - undefined

West Philadelphia High School
Philadelphia, PA
06.2001

Skills

  • Management
  • Customer Service
  • Hard working
  • Communication
  • Team player

Timeline

Guest Service Captain

Towne Park
08.2023 - 2026

Valet Attendant

LAZ Parking
09.2021 - Current

Manager

McDonald's
05.2019 - 02.2021

Uniform delivery

Domestic Uniform Rental
06.2015 - 10.2019

Diploma - undefined

West Philadelphia High School
Jarrett Johnson