Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Jasmin Portillo

ERIE

Summary

Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Prep Cook

Smokey Bones Bar & Fire Grill
ERIE
09.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

La Tolteca
Cockeysville
04.2023 - 09.2025
  • Provided excellent customer service in a fast-paced restaurant environment.
  • Took and processed food and drink orders accurately for guests.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Created a welcoming dining experience by greeting guests, taking accurate orders, serving meals, and processing payments.
  • Managed sections of 6–10+ tables during high-volume shifts.
  • Maintained perfect attendance for 12 months
  • Recognized by management for outstanding customer service and positive guest feedback.

Customer Service Supervisor

Wawa
White Marsh
04.2022 - 09.2025
  • Supervised daily customer service operations and team performance.
  • Trained new staff on company policies and customer interaction techniques.
  • Resolved customer inquiries and complaints using effective communication skills.

Truck Driver / Mover – General Labor /Moving Assistant

Truck Driver
White Marsh
03.2021 - 11.2023

Safely operated commercial vehicles while maintaining a 100% accident-free driving record.

  • Completed 150,000+ miles annually with zero DOT violations.
  • Passed all DOT inspections successfully
  • Loaded and unloaded household goods while preventing damage to customer property.
  • Secured cargo properly to ensure safe transportation.
  • Earned Safe Driver recognition for outstanding safety performance.
  • Maintained on-time delivery schedules and strong customer satisfaction.
  • Assisted with packing, loading, and unloading residential and commercial goods.
  • Protected customer belongings through proper wrapping and handling.
  • Worked efficiently in team-based environments following safety procedures.

Education

Pennsylvania State University
University Park, PA

Skills

  • Commercial Vehicle Operation
  • DOT Compliance
  • Defensive Driving
  • Customer Service Excellence
  • Time Management & Organization
  • Food Safety & Sanitation
  • Team Collaboration
  • Heavy Lifting & Physical StaminaCash
  • Time management
  • Reliability
  • Attention to Detail
  • Safety compliance
  • Strong work ethic
  • Problems solving
  • Adaptability
  • Handling & Point-of-Sale Experience

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR Certification
  • Food Handler Certification
  • Management Training

Accomplishments

  • to Supervisor at Wawa for leadership and customer service excellence.
  • A-grade health inspections at Smokey Bones
  • Safety completed 150,000+ miles of commercial driving with zero DOT violations.
  • for reliability, teamwork, and strong work ethic across all positions.

Affiliations

Commercial Vehicle Operation

•DOT Compliance

•Defensive Driving

•Customer Service Excellence

•Time Management & Organization

•Food Safety & Sanitation

•Team Collaboration

•Heavy Lifting & Physical Stamina

•Cash Handling & Point of Sale

References

References available upon request.

Timeline

Prep Cook

Smokey Bones Bar & Fire Grill
09.2025 - Current

Server

La Tolteca
04.2023 - 09.2025

Customer Service Supervisor

Wawa
04.2022 - 09.2025

Truck Driver / Mover – General Labor /Moving Assistant

Truck Driver
03.2021 - 11.2023

Pennsylvania State University
Jasmin Portillo