Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

JASMINE MCQUEEN

Philadelphia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Branch Representative

Police and Fire Federal Credit Union
Wyncote
02.2025 - Current
  • Be friendly, professional, and possess strong critical thinking and problem solving skills while treating members with respect.
  • Engage in needs based conversations to uncover our member's needs and make meaningful recommendations of products and services.
  • Adhere to all PFFCU policies and procedures and producing work that is thorough and completed with minimal errors while ensuring our member's information is secure and protected.
  • Make every effort to handle member inquiries efficiently and to completion.
  • Develop and maintain a good working knowledge of all PFFCU products, services as well as policies and procedures.
  • Willingness to adjust schedule and work additional hours to help meet service levels.
  • Manage time off appropriately, not calling out unnecessarily and arrive at work on time.
  • Presents a professional image, demeanor and speaking voice in all interactions with members, co-workers and supervisors.
  • Learn and adapt to new information and technology.

Customer Service Representative/Dispatcher

National Appraisal Service
Plymouth Meeting
03.2024 - 12.2024
  • Provide customer service to others on behalf of the company.
  • Effectively manage inbound and outbound calls.
  • Call and schedule appointments.
  • Identify and assess customers' needs to achieve satisfaction.
  • Document conversations in our database and provide to the customer.
  • Utilize our mapping system to assist in scheduling appointments.
  • Build sustainable relationships of trust through open and interactive communication with clients, shops, and appraisers.
  • Other tasks as assigned.

Seasonal Donor Relations Associate

National Philanthropic Trust
Jenkintown
09.2023 - 01.2024
  • Provided exceptional and efficient front-line service and support (phone and written) to inquiries from NPT donors, advisors, and others.
  • Tracked, escalated, and resolved calls, emails, fulfillment requests, and issues through a Salesforce case management system, ensuring all information gathered on calls is accurately captured in Salesforce.
  • Demonstrated sound business judgment to recognize when issues should be escalated to subject-matter experts for further handling.
  • Manage follow-up activities with donors and clients consistent with stated criteria.
  • Support extended phone coverage hours during Giving Season (October - December).
  • Attended and participated in all relevant meetings and training sessions.
  • Participated in special projects and perform other duties as assigned.
  • Assisted other NPT teams on an as-needed basis, including data entry of donor information.
  • Other administrative tasks as assigned.

Clerical Assistant 1

Municipal Court Civil Division
Philadelphia
04.2023 - 09.2023
  • Answered telephone and in person requests for filing evictions and small claims.
  • Confirmed correct paperwork has been provided for each unique case.
  • Sorted and filed papers and/or legal documents in a pre-established filing system.
  • Completed eviction and small claims requests online submitted by attorneys.
  • Used standard office equipment to record, store, retrieve, duplicate, or present information.
  • Directed the public to appropriate departments based on inquiries.
  • Gave information clearly and concisely.
  • Other administrative tasks as assigned.

Spa Associate

Hand and Stone Spa
Flourtown
09.2022 - 01.2023
  • Checked in and Checked out massage and facial clients.
  • Booked appointments in person/over the phone making sure the client's requests matched the therapist or esthetician's modality.
  • Cleaned spa area and spa rooms, including laundry.
  • De-escalated customer service issues with proper etiquette.
  • Effectively pitched the membership and other promotions.
  • Other administrative tasks as assigned.

Customer Care Agent/ Level 2 eCOA Boston Agent

ERT/Clario Customer Care
Philadelphia
07.2021 - 09.2022
  • Completed, comprehended, and applied extensive training courses for business lines.
  • Handled inbound calls regarding a variety of issues.
  • Handled transferred calls from other agents for higher skill level issues.
  • Handled outbound calls and appointments.
  • Populated ticket details while compiling information from the caller.
  • Created and responded to email correspondence.
  • Provided exceptional customer service.
  • Searched tickets for Knowledge Based Articles to give proper troubleshooting for customer issues.
  • Troubleshooted technical issues with devices and portals used by the site.
  • Adhered to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
  • Filed reports from each appointment.
  • Other projects and duties as assigned.

Customer Service Representative

MRO
Blue Bell
08.2019 - 01.2020
  • Handled inbound calls regarding medical records.
  • Provided exceptional customer service.
  • Assisted callers interested in requesting medical records.
  • Adhered to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
  • Entered caller information into computer system, working on dual monitors.
  • Other projects and duties as assigned.

Case Specialist

QTC Medical Services
10.2018 - 04.2019
  • Answered phones from automated call distribution system.
  • Triaged daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veterans Administration.
  • Verified appropriate CPT and CLIN codes are assigned to each case.
  • Communicated directly with claimants and providers.
  • Obtained medical history for specific conditions.
  • Determined appropriate examinations, tests and specialists required for each case.
  • Scheduled appointments for examinees including follow-up appointments and rescheduled appointment.
  • Ensured all examinees and providers receive necessary documentation.
  • Confirmed consultative reports and diagnostic test results are received in a timely manner.
  • Met or exceeded contract timeliness guidelines in both the scheduling and case management systems.
  • Other projects and duties as assigned.

Eyewear Specialist

VISION WORKS
10.2017 - 10.2018
  • Completed retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort.
  • Answered telephone promptly and professionally and obtained prescriptions for in-store customers.
  • Identified customer's needs through selling techniques and matched frames to the customer's face shape and prescription.
  • Stocked, cleaned, and straightened displays; cleaned and organized the entire store, ensured frames are ticketed properly.
  • Adjusted and repaired eyewear and process defective, spoiled, and cannibalized frames.
  • Adhered to privacy and confidential and proprietary company policies and procedures.
  • Completed Company required training programs.
  • Handled issues from irate customers.
  • Endorsed various sales promotions to customers.
  • Made adjustments to customer's personal frames.
  • Other duties as assigned by management.

Education

Graduated - Digital Design, Game Design, Web Design, Video editing

Philadelphia Virtual Charter School

Skills

  • Customer Service
  • Administration
  • Data Entry
  • Troubleshooting
  • Analytical thinking
  • Adaptability
  • Conflict resolution
  • Critical thinking
  • Detail orientation
  • Professionalism
  • Attention to detail
  • Team collaboration
  • MS Office proficient
  • Filing
  • Communication skills
  • Task prioritization

Professional References

  • Steve Elliot, Supervisor, City of Philadelphia, 1339 Chestnut Street 10th floor, Philadelphia, PA, 19130, 215-686-7990
  • Kim Barnes, Administrative Assistant, Chubb, 436 Walnut Street WA06B, Philadelphia, PA, 19106, 215-640-1970, Kim.Barnes@Chubb.com
  • Delores Melendez, Specialist NA Producer Services, Chubb, 436 Walnut Street WA06B, Philadelphia, PA, 19106, 215-640-5408, Delores.Melendez@Chubb.com
  • Andre Fordham, Supervisor, Clario Customer Care, 1818 Market Street Suite 2600, Philadelphia, PA, 19103, 215-866-8605

Timeline

Branch Representative

Police and Fire Federal Credit Union
02.2025 - Current

Customer Service Representative/Dispatcher

National Appraisal Service
03.2024 - 12.2024

Seasonal Donor Relations Associate

National Philanthropic Trust
09.2023 - 01.2024

Clerical Assistant 1

Municipal Court Civil Division
04.2023 - 09.2023

Spa Associate

Hand and Stone Spa
09.2022 - 01.2023

Customer Care Agent/ Level 2 eCOA Boston Agent

ERT/Clario Customer Care
07.2021 - 09.2022

Customer Service Representative

MRO
08.2019 - 01.2020

Case Specialist

QTC Medical Services
10.2018 - 04.2019

Eyewear Specialist

VISION WORKS
10.2017 - 10.2018

Graduated - Digital Design, Game Design, Web Design, Video editing

Philadelphia Virtual Charter School

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