Jasmine Brown
Towanda
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
16
16
years of professional experience
Work History
Commercial Lines Data Processor
The Dunn Group
10.2023 - Current
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Updated and maintained customer information, documents and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records.
Sr. Personal Loan Specialist
OneMain Financial
08.2021 - 10.2023
- Developed and maintained relationships with customers and other third parties
- Explained very technical financial information to applicants in easy to understand language
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Proactively identified solutions for customers experiencing credit issues
- Identified opportunities to cross-sell and upsell loan products to customers
- Evaluated loan requests and documents to verify accuracy and completeness
- Processed loan applications and monitored progress from start to finish
- Assisted customers with completing loan applications and other paperwork
Benefits and Large Commercial Account Manager
Kilmer Insurance Agency
08.2015 - 08.2021
- Educated new hires about different benefit plans
- Kept programs in line with plan structure, company policy and legal requirements
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice
- Audited benefit programs and agreements to optimize service delivery
- Directed and controlled medical, dental, and vision benefit packages
- Oversaw open enrollment processes
- Reduced benefits expenses by revamping company plans for dental, life and disability
- Maintained high standards of customer service by building relationships with clients
- Obtained underwriting approval by completing application for coverage
- Identified potential risks in client businesses and recommended appropriate insurance coverage
- Educated clients on insurance policies and procedures
- Analyzed customer needs to provide customized insurance solutions
- Conducted annual reviews of existing policies to update information
Debt Collections
General Revenue Corporation
01.2013 - 08.2015
- Maintained high volume of calls and met demands of busy and productive group
- Maintained consistently high success rate of collecting on overdue accounts
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
- Documented customer payment interactions and statuses for future reference
- Verified compliance with relevant laws, regulations and best practices related to customer account management
Crew Member
McDonalds
07.2012 - 01.2013
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
Switchboard Operator
Susquehanna University
09.2010 - 12.2012
- Connected callers with appropriate professions, department, or business
- Directed incoming calls to internal personnel and departments, routing to best qualified department
Cashier/Stocker
Hurley's Freshmarket
07.2009 - 07.2012
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Stocked, tagged, and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
Education
No Degree - Music Performance and Psychology
Susquehanna University
High School Diploma -
Wyalusing Valley High School
06.2010
Skills
- Property/Casualty Insurance License
- Life/Health Insurance License
- CISR Elite designation
- Pennsylvania Notary Public
- Organization and Prioritization
- Educating Clients
- Reviewing Renewals
- Oral and Written Comprehension
- Customer Interaction
- Microsoft Office
- Collection Calls
- Information verification
- Data processing
- Fast learner
Skills And Licenses
- Property/Casualty Insurance License
- Life/Health Insurance License
- CISR Elite designation
- Pennsylvania Notary Public
- Organization and Prioritization
- Educating Clients
- Reviewing Renewals
- Oral and Written Comprehension
- Customer Interaction
- Microsoft Office
- Collection Calls
Timeline
Commercial Lines Data Processor
The Dunn Group
10.2023 - Current
Sr. Personal Loan Specialist
OneMain Financial
08.2021 - 10.2023
Benefits and Large Commercial Account Manager
Kilmer Insurance Agency
08.2015 - 08.2021
Debt Collections
General Revenue Corporation
01.2013 - 08.2015
Crew Member
McDonalds
07.2012 - 01.2013
Switchboard Operator
Susquehanna University
09.2010 - 12.2012
Cashier/Stocker
Hurley's Freshmarket
07.2009 - 07.2012
High School Diploma -
Wyalusing Valley High School
No Degree - Music Performance and Psychology
Susquehanna University
Similar Profiles
Liana FreedLiana Freed
Realtor at Keller Williams Realty GroupRealtor at Keller Williams Realty Group
Jaylon MotonJaylon Moton
Legal Assistant Internship at Dunn Legal Group, PLLCLegal Assistant Internship at Dunn Legal Group, PLLC
ESOSA ELIZABETH IGODANESOSA ELIZABETH IGODAN
Human Resource/Admin Officer at Dunn Loren Merrifield Capital GroupHuman Resource/Admin Officer at Dunn Loren Merrifield Capital Group