Jasmine Castro
Allentown
Summary
Service professional with strong background in leadership and operations management. Adept at fostering team collaboration and driving results in dynamic environments. Skilled in conflict resolution, resource planning, and customer service excellence. Known for adaptability and reliability under changing conditions.
Overview
5
5
years of professional experience
Work History
Service Leader Manager
Chipotle
04.2022 - Current
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Package Handler
UPS
07.2021 - 12.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Merchandise Associate
Marshalls
01.2020 - 06.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Greeted, serviced, and thanked all customers.
- Contributed to successful seasonal transitions by participating in comprehensive merchandise resets and floor moves.
Education
No Degree - Health Sciences
Northampton Community College
Easton, PA05-2028
High School Diploma -
Wilson Area High School
424 Warrior Ln, Easton, Pa 1804205-2021
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Cleaning and sanitizing
- Reliability
Communication Skills
I am such an amazing communicator and most importantly listener. I always listen to what the customer has to say so they can have the best experience. I also have experience dealing with customers who have problems, so I can easily deescalate any problem. On top of customers, I work very well with my coworkers for an easy smooth day. I have an outgoing, bubbly, people person personality as well
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Leader Manager
Chipotle
04.2022 - Current
Package Handler
UPS
07.2021 - 12.2021
Merchandise Associate
Marshalls
01.2020 - 06.2021
No Degree - Health Sciences
Northampton Community College
High School Diploma -
Wilson Area High School
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