JASMINE D. YOUNG
Elkins Park
Summary
Business Continuity and Risk Management professional experienced in supporting executive leadership and enhancing enterprise operations across global regions. Achieved operational efficiencies through strategic planning, project management, and effective stakeholder partnerships. Focused on delivering comprehensive business continuity solutions and fostering operational resilience.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Business Continuity Specialist
CHUBB
01.2026 - Current
- Support global operational resilience, third-party risk, and business continuity initiatives across North America, EMEA, APAC, and LATAM.
- Supported Business Continuity Plans (BCPs), Business Impact Analyses (BIAs), resiliency assessments, and continuity documentation to ensure organizational preparedness and risk management.
- Manage supplier risk assessments, corrective action plans, remediation tracking, and governance reporting through Coupa Risk Assess.
- Coordinate with Risk, Compliance, Procurement, Technology Resilience, and Business Continuity leadership to strengthen enterprise resilience.
- Administered Salesforce Fusion processes, approval workflows, reporting, training documentation, and continuity records to enhance data integrity and operational continuity.
- Developed executive dashboards, PowerPoint presentations, SOPs, training guides, governance templates, and audit-ready documentation to streamline communication and compliance efforts.
Associate Manager
TOWNE PARK
Elkins Park
04.2025 - 10.2025
- Managed daily operations, payroll, scheduling, staffing, forecasting, productivity metrics, and client relationships in high-volume hospitality environments.
- Led recruitment, onboarding, coaching, and performance management initiatives.
- Coordinated with Risk Management and HR regarding incidents, investigations, claims, and compliance matters.
- Produced operational reports and leadership communications while ensuring service excellence and regulatory compliance.
- Trained and developed team members on operational procedures and service excellence.
- Implemented training programs to enhance employee skills and performance consistency.
- Collaborated with leadership to improve processes and streamline operations effectively.
Customer Service Representative
COMCAST
Elkins Park
06.2023 - 06.2025
- Delivered customer retention, account management, and sales support while consistently exceeding performance expectations.
- Achieved a 95% customer approval rating and contributed to revenue growth through customer-focused solutions.
- Processed billing inquiries and resolved discrepancies efficiently.
- Educated customers on products and services to enhance their experience.
- Managed customer accounts using Salesforce for accurate record-keeping.
- Handled escalated customer complaints with professionalism and empathy.
- Collaborated with team members to improve service delivery methods.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Lead Customer Service Specialist
NORDSTROM
01.2013 - 01.2023
- Led teams in high-volume retail environment, enhancing operational excellence and customer experience.
- Trained and developed team members, coordinated cross-functional initiatives to align with corporate objectives.
Education
Bachelor of Arts -
Temple University
Philadelphia, PA 08.2025 - 06.2026
Associate of Arts (A.A.) - Liberal Studies
Bucks County Community College
Skills
- Continuity planning
- Operational Resilience
- Impact analysis
- Risk management
- Third-party risk
- Compliance
- Due diligence
- SOP development
- Process improvement
- Data analysis
- Microsoft Excel
- PowerPoint
- SharePoint
- Teams
- Microsoft Word
- Outlook
- Executive Support
- Executive Communications
- Stakeholder Management
- Project management
- Expense reporting
- Operations support
- Microsoft Office Suite
- Client interaction
- Data confidentiality
Accomplishments
- Directly support AVP- and VP-level leadership within a global corporate environment.
- Created SOPs, governance templates, reporting tools, and training documentation supporting enterprise continuity programs.
- Developed executive-ready research, reports, and presentations for senior leadership decision-making.
- Built tracking systems supporting third-party risk remediation, corrective actions, and resiliency reviews.
- Coordinated communications among global business continuity, procurement, compliance, and technology stakeholders.
- Maintained audit-ready documentation supporting enterprise risk management and regulatory compliance initiatives.
Professional Assessments
- Microsoft Excel 365 Essentials, 97th Percentile
- Microsoft PowerPoint 365 Essentials, 96th Percentile
- Microsoft Word 365 Essentials, 91st Percentile
Timeline
Business Continuity Specialist
CHUBB
01.2026 - Current
Bachelor of Arts -
Temple University
08.2025 - 06.2026
Associate Manager
TOWNE PARK
04.2025 - 10.2025
Customer Service Representative
COMCAST
06.2023 - 06.2025
Lead Customer Service Specialist
NORDSTROM
01.2013 - 01.2023
Associate of Arts (A.A.) - Liberal Studies
Bucks County Community College