JASMINE NIEVES
Philadelphia
Summary
Reliable and compassionate professional with over three years of experience in fast-paced, service-focused environments. ServSafe Food Protection Manager certified, with a strong understanding of safety, sanitation, and compliance standards. Known for strong communication skills, working effectively under pressure, and taking pride in supporting others and contributing to making a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Chipotle
Philadelphia
08.2023 - Current
- Supervised daily kitchen operations to ensure food safety and quality standards were met.
- Trained new team members on food preparation techniques and operational procedures.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Ensured food safety standards were met by consistently following proper food handling procedures.
- Promoted to management role due to strong performance, reliability, and leadership skills.
- Supervise and support team members to ensure efficient operations and quality service.
- Maintain strict food safety, sanitation, and health standards.
- Train and guide new employees on procedures and customer service expectations.
- Resolve customer concerns professionally and calmly.
Babysitter
Private Family
Philadelphia
01.2020 - 08.2025
- Supervised children's activities, ensuring safety and engagement through structured play.
- Developed and implemented age-appropriate educational games and crafts to stimulate learning.
- Communicated effectively with parents regarding daily activities, behavior, and development progress.
- Transported children safely to and from medical appointments, school-related activities, sports practices, and games.
Store Associate
Acme
Philadelphia
09.2022 - 08.2024
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays, ensuring optimal presentation and accessibility of products.
- Processed transactions accurately, maintaining cash register integrity and customer satisfaction.
- Collaborated with team members to execute promotional activities, driving sales initiatives.
Customer Service Associate
Sunrise Dry Cleaners
Philadelphia
01.2021 - 10.2022
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Provided training and support to new associates, ensuring adherence to company policies.
- Operated laundry machinery, ensuring optimal performance and adherence to safety protocols.
Education
Associate of Applied Science - Nursing
Community College of Philadelphia
Philadelphia, PA 09.2025 - 01.2026
Skills
- Multitasking and organization
- Inventory management
- Team leadership and supervision
- Decision-making under pressure
- Reliable team player
- Customer service
- Food safety & sanitation
- Health and safety compliance
- Routine and schedule management
- Communication skills
- Sanitation procedures
- Childcare supervision
Certification
ServSafe Food Protection Manager Certification, National Restaurant Association, 04/30
Timeline
Associate of Applied Science - Nursing
Community College of Philadelphia
09.2025 - 01.2026
Kitchen Manager
Chipotle
08.2023 - Current
Store Associate
Acme
09.2022 - 08.2024
Customer Service Associate
Sunrise Dry Cleaners
01.2021 - 10.2022
Babysitter
Private Family
01.2020 - 08.2025