Jasmine Nieves
Philadelphia
Summary
Reliable and motivated professional with over three years of experience in team leadership, safety-focused operations, and customer- and care-oriented environments. ServSafe Food Protection Manager certified, with a strong understanding of sanitation, compliance, and quality standards. Recognized for reliability, strong communication skills, and the ability to work effectively under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Manger
Chipotle
08.2023 - Current
- Supervised daily kitchen operations to ensure food safety and quality standards were met.
- Trained new team members on food preparation techniques and operational procedures.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Ensured food safety standards were met by consistently following proper food handling procedures.
- Promoted to management role due to strong performance, reliability, and leadership skills
- Supervise and support team members to ensure efficient operations and quality service
- Maintain strict food safety, sanitation, and health standards
- Train and guide new employees on procedures and customer service expectations
- Resolve customer concerns professionally and calmly
Babysitter
Private Family
01.2020 - 08.2025
- Supervised children's activities, ensuring safety and engagement through structured play.
- Developed and implemented age-appropriate educational games and crafts to stimulate learning.
- Communicated effectively with parents regarding daily activities, behavior, and development progress.
- Transported children safely to and from medical appointments, school-related activities, sports practices, and games.
Customer Service Associate
Sunrise Dry Cleaners
09.2022 - 08.2024
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Provided training and support to new associates, ensuring adherence to company policies.
- Operated laundry machinery, ensuring optimal performance and adherence to safety protocols.
Store Associate
Acme
01.2021 - 10.2022
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays, ensuring optimal presentation and accessibility of products.
- Processed transactions accurately, maintaining cash register integrity and customer satisfaction.
- Collaborated with team members to execute promotional activities, driving sales initiatives.
Education
Associate of Applied Science - Nursing
Community College of Philadelphia
Philadelphia, PASkills
- Multitasking and organization
- Customer service
- Inventory management
- Food safety & sanitation
- Team leadership and supervision
- Health and safety compliance
- Decision-making under pressure
- Routine and schedule management
- Reliable team player
Certification
ServSafe® Food Protection Manager Certification
National Restaurant Association | Expires April 2030
Timeline
Kitchen Manger
Chipotle
08.2023 - Current
Customer Service Associate
Sunrise Dry Cleaners
09.2022 - 08.2024
Store Associate
Acme
01.2021 - 10.2022
Babysitter
Private Family
01.2020 - 08.2025
Associate of Applied Science - Nursing
Community College of Philadelphia