Jasmine Shaw
Martinsburg,WV
Summary
Highly motivated and passionate human services advocate with a strong commitment to delivering customer support. Skilled in building rapport, supporting diverse clients, and maintaining accuracy in fast-paced environments. I bring advanced data-entry skills and a strong attention to detail. Dedicated to improving service outcomes through empathy, organization, and clear communication.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
9
9
years of professional experience
Work History
Mortgage Operation Support Assistant
Tek System - Navy Federal Credit Union
09.2025 - Current
- Provide support to Loan Officer in the prompt closing of members’ closings.
- Request for Homeowners insurance
- Verify employment
- Check active status of veterans
- Managed filing system, entered data and completed other clerical tasks.
Housing Director
The Gateway Family YMCA
04.2023 - 09.2025
- Supervised and evaluated a team of 40 staff members; assigned duties based on programmatic needs and individual skill sets.
- Monitored client files to ensure completeness and regulatory compliance; prepared folders for internal and external audits.
- Managed rent collection and processing; ensured accurate financial tracking and reporting.
- Ensured full compliance of all housing programs with local, state, and federal housing regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
Housing Coordinator
The Gateway Family YMCA
04.2022 - 04.2023
- Created and maintained monthly staff schedules to ensure appropriate coverage and operational efficiency.
- Led quarterly staff meetings to communicate updates, provide training, and address program goals.
- Oversaw day-to-day operations of the housing program to ensure smooth functioning and high service quality.
Case Manager
The Gateway Family YMCA
03.2017 - 02.2021
- Prepared, coordinated, and maintained all required client charting and documentation accurately and in a timely manner.
- Entered progress notes and updated client demographic data in electronic case management systems.
- Conducted client intakes, including comprehensive bio-psycho-social assessments and the development of individualized success plans to support housing stability and personal growth.
Education
High School -
North Plainfield HS
North Plainfield, NJ01-2005
Diploma -
James Madison HS
Norcross, GA01-2026
Skills
- Community Outreach & Partnership
- Team Leading & Training
- Crisis Intervention
- Advocacy
- MS Excel and Word
- Computer Proficiency
- Operating Systems (Windows)
- CRM Proficiency (Daxko)
- Communication
- Customer Service Skills
- Schedule Management
- Collaboration
- Problem Solving
- Creative
Timeline
Mortgage Operation Support Assistant
Tek System - Navy Federal Credit Union
09.2025 - Current
Housing Director
The Gateway Family YMCA
04.2023 - 09.2025
Housing Coordinator
The Gateway Family YMCA
04.2022 - 04.2023
Case Manager
The Gateway Family YMCA
03.2017 - 02.2021
High School -
North Plainfield HS
Diploma -
James Madison HS
Additional
Additional employment history upon request.