Jason Canterino
West Chester,PA
Summary
Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Brothers Pizza & Pasta
05.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressed issues, and implemented effective solutions.
- Managed a team as we took approximately 100 orders per shift
Dormitory Resident Assistant
Immaculata University
08.2024 - Current
- Ensured timely completion of administrative tasks, such as incident reports and room inventory forms.
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester.
- Enhanced dormitory community by organizing and executing social events and educational programs.
- Ensured the safety of approximately 250 residents during shifts
IT Help Desk Technician
OculusIT
11.2023 - 05.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.\
Education
Bachelor of Science - Cybersecurity
Immaculata University
Immaculata, PA05-2027
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Java, Ruby, Python, C, C
- Customer focused
Certification
TestOut Security Pro
TestOut IT Fundamentals Pro
Timeline
Dormitory Resident Assistant
Immaculata University
08.2024 - Current
IT Help Desk Technician
OculusIT
11.2023 - 05.2024
Customer Service Manager
Brothers Pizza & Pasta
05.2019 - Current
Bachelor of Science - Cybersecurity
Immaculata University
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