Jason Diffenbach
Lititz
Summary
Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Successful professional bringing several years of expertise in building construction, maintenance and remodeling to new position with challenging and rewarding employer. Knowledgeable and skilled in various construction techniques, procedures, carpentry tools and equipment. Team-oriented in communicating with others to complete excellent rough carpentry work and share information needed to complete finish carpentry tasks.
Precision-driven Flooring Specialist known for productivity and efficient task completion. Excel in hardwood, laminate, and tile installation with adept skill in surface preparation and finishing. Possess strong problem-solving abilities, effective communication, and teamwork capabilities to ensure projects meet high-quality standards.
Overview
33
33
years of professional experience
Work History
Outside Sales Representative
Paul B. Zimmerman Hardware/ Paul B Pro
Lititz
06.2023 - Current
- Worked as an outside salesman for a division of the Company called Paul B. PRO
- Catering to the contractors that were using our hardware store.
- Figuring out the customers needs and solving problems within their business models.
- Providing Great service and deliver of their tools,fasteners, and other store products.
- Building friendships and relationships working with customers and the Paul B team.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Demonstrated products to potential customers and answered questions to close sales.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Collaborated with other departments to complete sales transactions.
Outside Sales
Keystone Koating
08.2018 - 06.2023
- Outside sales for Powder Coating plant.
- Developed and implemented outside sales strategies to increase customer base.
- Collaborated with internal teams on special projects that required outside sales support.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Participated in outside sales events and promotions to generate new business.
- Created valuable relationships with our current customers while also creating new relationships with customers.
HVAC Sales Specialist
Brubaker Inc.
Lancaster
08.2017 - 08.2018
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Attended trade shows, conferences and other networking events as needed.
- Worked with customers and technicians to figure out the best solution to fit the customers needs.
- Write, completed, and filed documentation to finalize sales.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Participated in negotiations with vendors for procurement of materials at best prices.
- Tracked competitor activities, products, services, and prices.
- Participated in team meetings to review progress against objectives set by management.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and technical details to highlight benefits.
- Built strong relationships with key accounts through regular visits and follow-ups.
Flooring Installer, Sales,Install Manager, Estimat
Cloister Flooring Inc.
Ephrata
08.2001 - 08.2017
- Installed Hardwood floors
- Installed Tile, floors, backsplashes, and showers
- Managed, sold, estimated, and Refinished Hardwood floors. Sand,stain,finish, and install.
- Worked in the showroom as a salesman
- Install manager
- Custom stair treads. Install, sand, stain, finish.
- Mentored new employees
- Worked with customers to resolve problems
- Epa certified for lead paint removal
- Performed minor repairs to existing floors before installation process began.
- Resolved customer complaints related to flooring installations promptly.
- Followed up regularly with clients after completion of projects in order to ensure satisfaction with results.
- Communicated effectively with clients regarding progress updates and potential issues.
- Evaluated work areas before planning flooring layout for different projects.
- Displayed high standards for quality workmanship and routinely double-checked work.
Carpenter
Penway Construction
Manheim
10.1998 - 09.2001
- Worked on a crew to build Residential New Construction Homes as well as Residential remodel.
- Skills learned included framing, concrete, windows, doors, trim, siding, excavation,
- I was running small remodel jobs by the end of employment
- Constructed forms for concrete pours in accordance with building codes.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Adhered to project blueprints and requirements to deliver quality work.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Read blueprints, schematics and drawings to determine layout requirements.
Roofing Laborer
Sensenigs Roofing
Ephrata
08.1997 - 10.1998
- Added vapor barriers or insulating materials on flat roofs.
- Operated power tools such as drills and saws safely according to manufacturer's instructions.
- Removed snow from roofs using shovels or snow rakes.
Custom Metal Roofing Installer
Sam S. Smucker & Sons
Lancaster
08.1994 - 08.1997
- Started as an apprentice helping install custom bent copper and tin standing seam and flat seamed roofs.
- Also custom valleys and box gutters. Half round Gutter installation.
- Duties included bending and soldering metal. Roofing and Gutter Installation.
- Was running my own crew by the end of my employment.
Flooring Installer
Lapps Flooring
Manheim
08.1993 - 08.1994
- Installation of carpet,vinyl, hardwood, and tile floors
- I was learning all skills involved with prep and Installation of flooring.
Carpenter Apprentice
Dean R Bollinger Builders
Lititz
06.1992 - 08.1993
- Learned Residential new house construction as well as residential remodel.
- Framing, sideing, concrete, roofing, windows, doors, and excavation.
- Learned how a construction site is properly run from installation to clean up.
Education
High School Diploma -
Warwick High School
Lititz, Pennsylvania06-1993
Skills
- Customer relationship management
- Product demonstration
- Problem solving
- Effective communication
- Networking skills
- Team collaboration
- Technical product knowledge
- Relationship cultivation
- Vendor relationship building
- Active listening
- Motivated team player
- Closing sales
- Attention to detail
- Window installation
- Painting and staining
- Layout planning
- Hand tools mastery
- Demolition work
- Client communication
- Drilling and framing
- Custom woodworking
- Construction safety practices
- Flooring construction
- Project management
- Tool maintenance
- Woodworking techniques
- Tile setting
- Shelving installation
- Deck and walkway construction
- Basic electrical
- Concrete forming
- Remodeling projects
- Residential construction
- Roofing installation
- Framing construction
- Project troubleshooting
- Hardwood floor refinishing
Timeline
Outside Sales Representative
Paul B. Zimmerman Hardware/ Paul B Pro
06.2023 - Current
Outside Sales
Keystone Koating
08.2018 - 06.2023
HVAC Sales Specialist
Brubaker Inc.
08.2017 - 08.2018
Flooring Installer, Sales,Install Manager, Estimat
Cloister Flooring Inc.
08.2001 - 08.2017
Carpenter
Penway Construction
10.1998 - 09.2001
Roofing Laborer
Sensenigs Roofing
08.1997 - 10.1998
Custom Metal Roofing Installer
Sam S. Smucker & Sons
08.1994 - 08.1997
Flooring Installer
Lapps Flooring
08.1993 - 08.1994
Carpenter Apprentice
Dean R Bollinger Builders
06.1992 - 08.1993
High School Diploma -
Warwick High School