Jason Feliciano
Scranton
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
15
15
years of professional experience
Work History
Banker
Bank of America
Scranton
05.2025 - Current
- Processed loan applications and verified financial documentation, facilitating prompt approvals.
- Assisted clients with account openings and closings, ensuring timely completion.
- Managed daily banking operations, enhancing customer service experience.
Client Service Supervisor/Logistics Coordinator
HelloFresh
Newark
12.2021 - Current
- Led customer service team to enhance response times and customer satisfaction.
- Respond to customer inquiries & escalations
- Developed and implemented policies and procedures to streamline operations.
- Recruited and mentored new employees to enhance overall team capabilities.
- Coordinated logistics across warehouse, transportation, and customer service to ensure smooth operations.
- Communicate and negotiate with manufacturers, suppliers, vendors, and retailers.
- Supervise and organize orders of raw materials and equipment.
- Coordinate and monitor operations of the supply chain.
Onboarding Manager/Client Service Manager
Propertyroom.com
Brooklyn
01.2016 - 08.2021
- Organize orientation programs (first day, first week, first month and first quarter)
- Consulted with new employees to address concerns and facilitate smooth transitions into the company.
- Monitor new hire turnover and retention rates.
- Monitored new hire turnover and retention rates to identify trends and improve onboarding processes.
- Scheduled and oversaw training sessions to ensure new hires received necessary skills and knowledge.
- Create and update our employee handbook.
- Managed accounts and inventory to ensure accuracy and availability.
- Coordinated dispatch and logistics operations to streamline delivery processes.
- Managed client relations
E-Commerce Manager/Call Center Manager
Shoplet.com
New York
11.2011 - 12.2015
- Managing a staff of 100+ customer service and sales agents.
- Hired, onboarded, and trained call center personnel to enhance team readiness.
- Coach call center staff through challenging customer service issues.
- Analyzed call center data to generate metric reports for upper management, supporting informed decision-making.
- Assessed staff effectiveness and performance regularly.
- Managed overflow inventory while monitoring shipping, receiving, travel logistics, and delivery dispatch to ensure operational continuity.
- Prepare work schedules to ensure sufficient coverage.
- Manage overflow inventory, monitoring shipping and receiving of merchandise, travel logistics and transport, delivery dispatch.
- Create workflow and training for third party vendors (Walmart, Amazon, Rakuten, etc.)
Education
Certificate - Music Business
Institute of Audio Research
New York, NYHigh School Diploma -
Curtis High School
Staten Island, NYSkills
- Loan management
- Regulatory compliance
- Financial documentation
- Account management
- Customer relationship management
- Contract Negotiations
- Team building
- Customer service
Timeline
Banker
Bank of America
05.2025 - Current
Client Service Supervisor/Logistics Coordinator
HelloFresh
12.2021 - Current
Onboarding Manager/Client Service Manager
Propertyroom.com
01.2016 - 08.2021
E-Commerce Manager/Call Center Manager
Shoplet.com
11.2011 - 12.2015
Certificate - Music Business
Institute of Audio Research
High School Diploma -
Curtis High School