Jason Lyons
Pittsburgh
Summary
Dynamic professional with a proven track record at Apple, excelling in client relationship building and expert troubleshooting. Enhanced store efficiency and boosted sales through effective teamwork and exceptional customer service. Committed to delivering outstanding experiences while staying current with product advancements, fostering brand loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Apple Specialist
Apple
06.2024 - Current
- Increased overall store efficiency by implementing new processes for streamlining workflow among team members.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Boosted sales performance through the effective demonstration of product features and benefits.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Optometric Technician
Scott and Christie Eyecare Associates
09.2023 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Collaborated with optometry staff to reach individual and team goals.
Optician
Clear Vision Family Eyecare
02.2020 - 09.2023
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Bar Manager
Stack'd Hampton
09.2018 - 09.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Server
Eat N Park
08.2010 - 09.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Deer Lakes High School
Russellton, PA06-2007
Skills
- Expert troubleshooting
- Client relationship building
- Software installation
- Network connectivity
- Teamwork and collaboration
- Customer service
Timeline
Apple Specialist
Apple
06.2024 - Current
Optometric Technician
Scott and Christie Eyecare Associates
09.2023 - Current
Optician
Clear Vision Family Eyecare
02.2020 - 09.2023
Bar Manager
Stack'd Hampton
09.2018 - 09.2019
Server
Eat N Park
08.2010 - 09.2018
High School Diploma -
Deer Lakes High School
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