Jason Morris
Philadelphia,PA
Summary
Professional leader with experience guiding teams to achieve outstanding results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on operational efficiency, project management, and effective communication. Known for reliability, flexibility, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Crew Lead
Chipotle
Philadelphia , PA
04.2024 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Maintained cleanliness of kitchen areas, equipment, and utensils.
- Served meals to customers in a friendly and courteous manner.
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored 3-5 new crew members on food preparation and customer service protocols.
- Implemented training programs that improved team performance and customer satisfaction scores.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Coordinated with management to develop staff schedules based on operational needs and forecasts.
- Managed approximately 20 incoming calls, emails and faxes per day from customers and stores.
Delivery Driver
Amazon
Philadelphia, PA
02.2021 - 03.2024
- Navigated delivery routes efficiently, ensuring timely package arrivals to enhance customer satisfaction.
- Operated handheld devices for scanning packages and tracking deliveries in real-time.
- Directed inventory management during deliveries through confirmation of load counts with shipping manifests.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Analyzed feedback from customers to identify areas for improvement in delivery performance and service offerings.
- Trained new drivers on best practices for delivery procedures and customer service excellence.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Sales Associate
Walmart
Philadelphia, PA
03.2019 - 01.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized merchandise displays to promote sales and improve visibility of products.
- Analyzed inventory levels regularly to minimize stockouts and optimize product availability.
- Trained new associates on procedures, customer service standards, and inventory management practices.
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Concreting, Masonry And Framing Program - Concreting, Masonry And Framing Program
Philadelphia Technician Training Institute
Philadelphia, PA12-2026
High School Diploma -
Martin Luther King High School
Philadelphia, PA06-2019
Skills
- Team management
- Staff support
- Manual handling
- Delivery collection
- Sales management
- Motivational leadership
- Training and mentoring
- Task delegation
- New hire training
- Multitasking and organization
- Customer relationship management (CRM)
- Issue troubleshooting
- Restaurant equipment maintenance
- Problem-solving
- Attention to detail
- Time management
Timeline
Crew Lead
Chipotle
04.2024 - Current
Delivery Driver
Amazon
02.2021 - 03.2024
Sales Associate
Walmart
03.2019 - 01.2021
Concreting, Masonry And Framing Program - Concreting, Masonry And Framing Program
Philadelphia Technician Training Institute
High School Diploma -
Martin Luther King High School