Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jason Twigg

Greencastle

Summary

Dynamic General Manager with a proven track record at TruGreen, excelling in operations management and team leadership. Spearheaded initiatives that boosted customer satisfaction and drove year-over-year business growth. Skilled in training and coaching staff, while effectively managing inventory and fostering strong client relationships to enhance service quality and loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

TruGreen
10.2022 - Current
  • Assisted in daily operations by coordinating schedules and managing staff assignments.
  • Supported team in implementing standard operating procedures to enhance workflow efficiency.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Trained new employees on safety protocols and operational best practices.
  • Conducted inventory checks to ensure adequate stock levels were maintained.
  • Collaborated with management to develop strategies for improving service quality.
  • Participated in staff meetings, contributing ideas for process optimization and team cohesion.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Market General Manager

TruGreen Lawn Care
09.2017 - 09.2022
  • Oversaw daily operations, ensuring efficiency and quality in service delivery.
  • Implemented strategic initiatives to enhance customer satisfaction and retention.
  • Managed budget allocation, optimizing resource utilization across departments.
  • Developed training programs for staff, improving operational performance and employee engagement.
  • Analyzed market trends, identifying opportunities for service expansion and competitive positioning.
  • Established key performance indicators to monitor team performance and drive accountability.
  • Collaborated with sales teams to align service offerings with customer needs and preferences.
  • Fostered a culture of safety and compliance throughout the organization, reducing operational risks.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

TruGreen Lawn Care
07.2014 - 08.2017
  • Monitored equipment performance, reporting issues to maintain operational reliability.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Sales Manager

TruGreen Lawn Care
06.2011 - 06.2014
  • Led sales team to exceed quarterly targets through strategic planning and effective management.
  • Developed and implemented training programs that improved team performance and product knowledge.
  • Analyzed market trends to identify new business opportunities, enhancing overall sales strategy.
  • Fostered relationships with key clients, resulting in increased customer loyalty and retention rates.
  • Implemented CRM systems to streamline sales processes and improve data accuracy across the team.
  • Conducted regular performance reviews, providing coaching to enhance individual and team outcomes.
  • Increased sales revenue by developing and implementing effective sales strategies.

Service Manager

TruGreen Lawn Care
07.2010 - 05.2014
  • Led service team in achieving operational excellence through process improvements and enhanced customer satisfaction.
  • Developed training programs to elevate staff performance and ensure adherence to company standards.
  • Implemented inventory management systems, optimizing resource allocation and reducing operational costs.
  • Streamlined service workflows by analyzing data and identifying areas for efficiency gains.
  • Fostered cross-departmental collaboration to enhance overall service delivery and resolve customer issues promptly.
  • Conducted regular performance reviews, providing constructive feedback to drive employee development and engagement.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and support service operations.
  • Oversaw compliance with industry regulations, ensuring all practices aligned with legal requirements and company policies.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Education

High School Diploma -

Frankfort High School
Short Gap WV

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Staff management
  • Inventory control
  • Customer relationship management

Accomplishments

General Manager of the Year for the Company 2015, 2020, 2023.

Certification

  • Licensed Pesticide Applicator
  • WV, MD, PA, VA Training

Timeline

General Manager

TruGreen
10.2022 - Current

Market General Manager

TruGreen Lawn Care
09.2017 - 09.2022

General Manager

TruGreen Lawn Care
07.2014 - 08.2017

Sales Manager

TruGreen Lawn Care
06.2011 - 06.2014

Service Manager

TruGreen Lawn Care
07.2010 - 05.2014

High School Diploma -

Frankfort High School

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Jason Twigg