Jason Wampole
Pennsburg,PA
Summary
Dependable individual with well-developed skills, excelling in many different areas that guarantee great customer service in any environment resulting from a career spanning from over a year of dispatching experience with Whitetail Disposal along with 1 year as a Service Advisor for ford motor company. Followed by 12 years manufacturing experience with robotics and heavy machinery in a multitude of professions ranging from developing and creating paper to making medical grade silicone i am a very Decisive multi-tasker with drive to take on new opportunities with great a organization. I have great proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Truck Dispatcher
Whitetail Disposal
12.2023 - 01.2025
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to 29 different borough locations within 50 mile radius
- Provided training and guidance to new dispatchers.
Service Advisor
Mackey Auto group
06.2022 - 11.2023
- Promoted available products and services to customers during service, account management and order calls
- Documented and scoped actions taken to resolve issues after service calls
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Explained amount for expected services and provided detailed answers to customer questions
- Contributed to business growth by confirming customer satisfaction with service and quality
- Updated databases with new and modified customer data
Assistant Store Manager
Quad Graphics
06.2021 - 05.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Took special orders in person and over telephone, generating additional revenue every month
- Used knowledge of services to recommend additional products and offerings to customers
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Utilized in-house systems and software to drive customer interaction and communication through service process
- Handled telephone inquiries regarding appointments and work in process
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
Machine Operator
Finch Paper LLC
06.2017 - 10.2020
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery
- Verified production orders prior to starting set-up
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists
- Calibrated machines to adhere to quality standards and maintain required productivity levels
- Set up and operated production machinery according to specific standards and protocols of company
- Monitored production line, watching for pile-ups or jams
- Lubricated parts and performed minor maintenance to improve machine function
- Looked through work orders to determine type and quantity of materials needed for each production batch
Production Worker
01.2013 - 05.2016
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Maintained inventory by checking merchandise to determine levels
- Delegated work to staff, setting priorities and goals
- Looked through work orders to determine type and quantity of materials needed for each production batch
- Set up and operated production machinery according to company's specific standards and protocols
- Met or exceeded target for on-time customer shipments
Education
Environmental Design/ Botany
Western Montgomery Career Technology Center
Limerick, PAHigh School Diploma - undefined
Upper Perkiomen High School
Pennsburg, PA06.2012
Skills
- Excellent Communication
- Computer Skills
- Data Processing
- Attention to Detail
- Progress Reporting
- Multitasking and Prioritization
- Creative Problem Solving
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry
- Machine Operation
- Machine Setup and Shutdown
- Equipment Calibration
- Quality Inspections
Hobbies and Interests
- Ice fishing
- Electric biking
- Music and concerts
- New adventures
Timeline
Truck Dispatcher
Whitetail Disposal
12.2023 - 01.2025
Service Advisor
Mackey Auto group
06.2022 - 11.2023
Assistant Store Manager
Quad Graphics
06.2021 - 05.2022
Machine Operator
Finch Paper LLC
06.2017 - 10.2020
Production Worker
01.2013 - 05.2016
High School Diploma - undefined
Upper Perkiomen High School
Environmental Design/ Botany
Western Montgomery Career Technology Center
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