Jason Wilkinson

Assistant General Manager 03/19/2023-current

• Managing team schedule with eye for coverage needs and individual strengths.
• Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observing each employee's individual strengths and initiated support to improve areas of weakness.
• Motivating, mentoring, training, and disciplining employees to maximize performance and achieve business goals.
• Handling cash accurately and preparing deposits.
• Oversight of site inventory by ordering precise quantities of supplies and executing corrective actions to drive profitability.
• Oversight of mechanical equipment, and performing repairs by conducting weekly site audits and maintenance to ensure proper functionality of the site as a whole.
• Resolving problems promptly to elevate guest experience, and complete satisfaction.
• Interacting well with guests to build connections, and nurturing relationships within my own community as a member of the Chambers of Commerce.

Keyholder 11/08/2021 - 03/18/2023

• Reported issues to higher management promptly.
• Trained and led team members to maintain high productivity and performance.
• Performed weekly site audits, as well as proactive maintenance.
• Handled cash accurately and prepared deposits.
• Built relationships with guests by following the four ModKeys to success.

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised creation of merchandise displays to catch attention of store customers.
• Assisted in recruiting, hiring and training of team members.

• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw training of more than ten team members.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Tracked food production levels, meal counts, and supply costs.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Developed unique events and special promotions to drive sales.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

• Answered owner animal health questions and advised on best care practices.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Restrained animals to protect veterinarians from potential harm.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Administered vaccinations to variety of animal species.
• Performed fecal examinations, urinalysis and bloodwork.