JAVIER GARCÍA JORDAN
Panamá
Summary
I am a proactive and responsible professional, with the ability to work effectively both under pressure and in team environments. My creativity and commitment drive my performance, and I am convinced that I have a lot to contribute with my experience and skills.
Overview
18
18
years of professional experience
Work History
Sr. Quality Control Center Analyst
DHL EXPRESS S.A.
09.2009 - 09.2024
- Monitor all medical products handled within the DHL network, ensuring on-time delivery and resolving any problems that may arise from pick-up to delivery.
- Provide support to all areas of the company when requesting information on shipments and any delays within the network.
Portfolio Development Executive
BAC International Bank, Inc.
01.2008 - 02.2009
- Achieve Sales Levels that contribute to the achievement of the Management's sales goal through telemarketing and cross-selling of financial products among the clients of the BAC / Credomatic group.
- Provide telephone attention to banking customers ensuring the highest standards of quality and service by providing advice that meets all their needs, and ensuring compliance with procedures and confidentiality of their information.
- Perform prospect analysis to offer the bank's products and attract new customers.
- Perform an average number of outbound calls established by the supervisor according to the complexity of the database.
- Follow up with interested customers, receive and analyze the corresponding documentation.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Call Center Clerk
Banco General, S.A.
09.2006 - 01.2008
- Customer Service
- Attending to any type of claims, customer requests, information on bank products.
- Placement of Personal Loans, Mortgages, Credit Cards, Auto Loans.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor's Degree in Interior Architecture -
Universidad De Panamá
Panamá01.2027
Skills
Team Collaboration and Leadership
Analytical Thinking
Continuous Improvement
Organization
Proactivity
Commitment
Work under pressure
Microsoft Office
Creativity
Adaptability
Team player
Attention to detail
Languages
Ingles
References
Ricardo Gomez, Super Xtra, 67933065
Timeline
Sr. Quality Control Center Analyst
DHL EXPRESS S.A.
09.2009 - 09.2024
Portfolio Development Executive
BAC International Bank, Inc.
01.2008 - 02.2009
Call Center Clerk
Banco General, S.A.
09.2006 - 01.2008
Bachelor's Degree in Interior Architecture -
Universidad De Panamá
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