Jaxon Umidi
Hummelstown
Summary
Dynamic Shift Leader at SUBWAY® Restaurants with a strong focus on customer service and team motivation. Successfully trained new hires, enhancing operational efficiency and fostering a positive work environment. Skilled in cash handling and conflict resolution, consistently resolving customer issues to maintain satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
03.2021 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Maintained cleanliness and organization of work areas in compliance with health standards.
- Engaged with customers to address inquiries and resolve issues promptly, enhancing experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained cleanliness and organization of work areas in compliance with health standards
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Lower Dauphin High School
Hummelstown, PA06-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Conflict resolution
- Staff education and training
- Goal setting and tracking
- Role modeling
Timeline
Shift Leader
SUBWAY®Restaurants
03.2021 - Current
High School Diploma -
Lower Dauphin High School