Jayda Powell
Cheltenham,PA
Summary
Accomplished Branch Banker with 3 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
7
7
years of professional experience
Work History
Branch Banker
PNC Bank
10.2022 - Current
- Consistently exceeded weekly and monthly goals set by upper management
- Supported financial center management by taking an active role in leading the team and sharing product knowledge and expertise.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Managed branch operations for seamless transactions and excellent customer experiences.
- Increased loan portfolio with diligent assessment of borrower applications and risk analysis.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Implemented sales strategies for the promotion of various banking products and services.
- Promoted and enrolled clients in a variety of banking, credit card, and loan products
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
- Boosted team productivity by maintaining an organized workspace, managing supplies inventory, and keeping equipment in optimal condition.
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
Customer Service Agent
GoPuff
08.2018 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
Branch Sales and Service RRT
PNC Bank
08.2021 - 10.2022
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Opened new accounts and made changes to existing accounts.
- In-depth knowledge about banking policies, procedures and federal rules and regulations
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Bank Teller
PNC Bank
03.2021 - 08.2021
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Successfully executed financial center opening and closing procedures to meet compliance standards
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Sales Associate
Five Below
02.2017 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Some College (No Degree) - Architecture
Temple University
Philadelphia, PAHigh School Diploma -
Cheltenham High School
Wyncote, PA06.2015
Skills
- Detail-Oriented
- Cooperative Attitude
- Reliable and Responsible
- Cash Handling
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Branch Banker
PNC Bank
10.2022 - Current
Branch Sales and Service RRT
PNC Bank
08.2021 - 10.2022
Bank Teller
PNC Bank
03.2021 - 08.2021
Customer Service Agent
GoPuff
08.2018 - 06.2023
Sales Associate
Five Below
02.2017 - 12.2019
Some College (No Degree) - Architecture
Temple University
High School Diploma -
Cheltenham High School
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