Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Shafer

Pittsburgh,PA

Summary

Dynamic and detail-oriented professional with experience at The Grand Residence, excelling in customer relations and time management. Proven ability to build strong relationships while ensuring compliance with health protocols. Phlebotomy certified, I thrive in fast-paced environments, consistently delivering exceptional service and enhancing the dining experience for residents and guests alike.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Whitehall Borough Post Acute

PACS
03.2024 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Self-motivated, with a strong sense of personal responsibility.

Nursing Home Server

The Grand Residence
03.2023 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Seasonal Retail Sales Associate

Kohl's
10.2023 - 01.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Baldwin High School
Pittsburgh, PA
06-2025

Phlebotomy Technician Certification -

Steel Center For Technical Education
Pittsburgh, PA
05-2025

Skills

  • Customer relations
  • Relationship building
  • Time management
  • Task prioritization
  • Organizational skills
  • Phlebotomy certified
  • PPE compliance
  • Verbal communication
  • CPR certified

Certification

  • PT - Phlebotomy Technician
  • First Aid/CPR Certified

Timeline

Whitehall Borough Post Acute

PACS
03.2024 - Current

Seasonal Retail Sales Associate

Kohl's
10.2023 - 01.2024

Nursing Home Server

The Grand Residence
03.2023 - Current

High School Diploma -

Baldwin High School

Phlebotomy Technician Certification -

Steel Center For Technical Education

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Jayden Shafer