Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Steenbakkers

Newtown

Summary

Dedicated automotive professional with over 5 years of hands-on experience in high-performance vehicle service, parts management, and customer-centric operations, primarily at Tesla. Excelled as a Tesla Parts Advisor by sourcing and delivering specialized components with precision, ensuring minimal downtime for electric vehicle owners. As a Tesla Service Advisor, cultivated strong client relationships, managed service workflows, and drove customer satisfaction through clear communication and proactive problem-solving. Supported operations as a Tesla Service Assistant, performing diagnostics, repairs, and quality assurance on advanced EV systems. Additionally, honed multitasking and hospitality skills as a part-time barista, delivering exceptional service in fast-paced environments. Background as a Maintenance Technician sharpened technical acumen in preventive upkeep, troubleshooting, and safety compliance across mechanical and electrical systems. Eager to leverage expertise in innovative automotive technologies and team collaboration to contribute to a dynamic service or operations team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Parts Advisor

Tesla
10.2024 - Current
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.

Service Advisor

TESLA
03.2023 - 10.2024
  • Customer Relations: Serve as the primary point of contact for customers, delivering exceptional service through effective communication and problem-solving. Ensure all customer inquiries and concerns are addressed promptly and professionally.
  • Vehicle Management: Schedule and manage service appointments, coordinating with technicians to ensure timely and accurate completion of maintenance and repair tasks. Maintain an organized workflow to maximize service efficiency.
  • Diagnostic Support: Utilize advanced diagnostic tools and Tesla’s proprietary software to assess vehicle issues, providing accurate estimates and recommendations for necessary repairs or maintenance.
  • Sales and Upselling: Advise customers on additional services and upgrades based on vehicle condition and manufacturer recommendations, contributing to increased service department revenue.
  • Documentation and Reporting: Oversee the preparation of service orders, repair estimates, and invoices. Ensure all documentation is completed accurately and in compliance with company standards.
  • Customer Education: Educate customers on vehicle features, maintenance requirements, and best practices to enhance their overall driving experience and vehicle longevity.
  • Team Collaboration: Work closely with technicians, parts specialists, and management to ensure seamless service operations. Participate in regular meetings to discuss service trends, challenges, and opportunities for improvement.
  • Quality Assurance: Monitor and ensure the quality of service provided meets Tesla’s high standards. Address and resolve any service-related issues or customer complaints to maintain high satisfaction levels.

Service Assistant

TESLA
11.2022 - 03.2023
  • Customer Relations: Served as a point of contact for customers, answered questions and directed them to the location of their vehicle upon completion of their service or directed them to drop off zones for service. Ensured all customer inquiries and concerns are addressed promptly and professionally.
  • Vehicle Management: Ensured the loaner fleet is charged and cleaned regularly. Wrote up loaners that may need maintenance or repairs done.
  • Team Collaboration: Worked closely with service advisors and technicians to ensure seamless service for customers and Tesla. Participated in regular meetings to discuss service trends, challenges, and opportunities for improvement.
  • Quality Assurance: Monitored and ensured the quality of service provided meets Tesla’s high standards. Addressed and resolved any service-related issues or customer complaints to maintain high satisfaction levels.

Barista

CALVARY CHAPEL OF PHILADELPHIA
01.2021 - 01.2022
  • Customer Relations: Greeted guests with pleasant smiles and superior customer service. Took orders as well as maintained pleasant conversation during their time at the store. Educated customers on beverage menu items and provided samples of daily brews. Received and accurately processed customer payments.
  • Skills: Prepared and served coffee, espresso drinks, blended coffees and teas. Protected customers by regularly cleaning and sanitizing work areas and equipment.

Maintenance Technician

CALVARY CHAPEL OF PHILADELPHIA
01.2020 - 01.2022
  • Daily Tasks: Maintained clear and safe workspace areas to meet OSHA standards. Identified problems during daily work inspections and addressed concerns. Performed tasks to maintain on-site physical security, safety and efficiency. Notified management about necessary repairs or professional service needs for building operating systems. Maintained compliance with internal and regulatory safety standards.
  • Skills: Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks. Cleaned vents and replaced filters to verify proper air flow. Assisted with installing and maintaining electrical and power systems during remodeling projects. Collaborated with team members to assess equipment performance needs. Read work orders or receive instructions from supervisors or homeowners to determine work requirements. Calculated required materials needed based on field measurements or work orders.

Education

Bachelors of Business Administration -

Southern New Hampshire University
05-2026

Associate of Business Administration -

Bucks County Community College
Newtown, PA
12.2024

High School Diploma -

Calvary Christian Academy
Philadelphia, PA
01.2022

Skills

  • Parts cataloging
  • Warehouse operations
  • Shipping procedures
  • Parts identification
  • Automotive industry
  • Problem-solving skills
  • Team collaboration
  • Forklift operation
  • Verbal and written communication
  • Warranty administration

Certification

  • Forklift Certified

Timeline

Parts Advisor

Tesla
10.2024 - Current

Service Advisor

TESLA
03.2023 - 10.2024

Service Assistant

TESLA
11.2022 - 03.2023

Barista

CALVARY CHAPEL OF PHILADELPHIA
01.2021 - 01.2022

Maintenance Technician

CALVARY CHAPEL OF PHILADELPHIA
01.2020 - 01.2022

Bachelors of Business Administration -

Southern New Hampshire University

Associate of Business Administration -

Bucks County Community College

High School Diploma -

Calvary Christian Academy

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Jayden Steenbakkers