Jayla Lanning-Minett
Zionsville
Summary
Dynamic and dedicated professional with a strong background in customer service at TG Countryside. Proven ability to resolve guest complaints and ensure satisfaction while effectively managing supplies. Skilled in problem-solving and team collaboration, with a commitment to maintaining safety and cleanliness in high-pressure environments.
Motivated professional with abilities and knowledge in preventing critical incidents around water sports and leisure activities. Trained in basic and advanced safety and emergency response techniques. Strong interpersonal and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Eagle Lake Community Association
Gouldsboro
06.2024 - 08.2025
- Used training and medical supplies to examine injured people and administer first aid.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained constant surveillance of patrons in the swimming area at all times.
Counter Server
TG countryside
Emmaus
05.2023 - 10.2023
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled and served various beverages for customers.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Provided excellent customer service through friendly interactions with guests.
- Coordinated with kitchen staff to manage supply levels and prevent shortages.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
- Assembled and served meals according to specific guest requirements.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
Education
Emmaus Highschool
Emmaus, PA06-2026
Early Childhood Education And Care
Lehigh Career & Technical Institute
Schnecksville, PA06-2026
Skills
- Early childhood education
- Classroom management
- Child development
- Lesson planning
- Creative play
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Multitasking capacity
Certification
- CPR and First aid
- Child abuse clearance
Timeline
Lifeguard
Eagle Lake Community Association
06.2024 - 08.2025
Counter Server
TG countryside
05.2023 - 10.2023
Emmaus Highschool
Early Childhood Education And Care
Lehigh Career & Technical Institute
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